Sync iPhone and iPad email

Recently they have not been syncing so I have to delete on both devices. How do I fix this?

iPad Air 2, iPadOS 14

Posted on Sep 27, 2023 9:38 AM

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Question marked as Top-ranking reply

Posted on Sep 30, 2023 12:52 PM

Hello jann259,


What type of Mail account is this? For example, iCloud, Gmail, Outlook, etc.


You mentioned that emails deleted from one device, are not deleted on the other. Are you able to check the webmail version of your account to see if the emails are deleted on the server level?


You can also check to ensure that your Mail settings are correct by using: Mail Settings Lookup  To see if the settings match what is on your iPhone and iPad, go to Settings > Mail > Accounts > Tap email account > Advanced.


Let us know what you find! Take care.


1 reply
Question marked as Top-ranking reply

Sep 30, 2023 12:52 PM in response to jann259

Hello jann259,


What type of Mail account is this? For example, iCloud, Gmail, Outlook, etc.


You mentioned that emails deleted from one device, are not deleted on the other. Are you able to check the webmail version of your account to see if the emails are deleted on the server level?


You can also check to ensure that your Mail settings are correct by using: Mail Settings Lookup  To see if the settings match what is on your iPhone and iPad, go to Settings > Mail > Accounts > Tap email account > Advanced.


Let us know what you find! Take care.


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Sync iPhone and iPad email

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