Finder stopped working after macOS 14 update

My MAC book pro system was on 13 latest version. But today I got a software update to 14. But after performing the update, the Finder is not responding at all. all the other app seems to work ok.


Someone please help urgently!


My system is Intel based.


Thanks.


[Re-Titled by Moderator]

MacBook Pro 13″, macOS 14.0

Posted on Sep 27, 2023 12:01 PM

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Posted on Dec 15, 2023 7:22 AM

After SEVERAL hours back & forth with apple support & multiple escalations we figured out a solution.


Booted in safe mode > created a test user > logged in to test user > checked to see if error was still happening under test user. It was not.


SO logged back in to my user > System Settings > General > login items > removed ALL programs from open at login.


That fixed it.


I'm 100% sure the problem started/was occurring because of dropbox. I initially had issues with Dropbox not syncing after the first Sonoma update. Couple of hours with dropbox support & we got that figured out. But it involved uninstalling/unlinking my account then doing a fresh install.


There was a whole other issue that came up w/ documents/downloads/desktop disappearing. My suggestion, be very mindful about using dropbox & Sonoma for a while.

152 replies

Oct 28, 2023 12:27 AM in response to bycero

I had the same issue. However, I am on M1 MacBook Pro. This is what worked for me:


  1. Disabled iCloud Sync: Settings -> Apple ID (Your username/persona on the very top) -> In the section "Apps using iCloud", iCloud Drive would be showing 'On'. Click on iCloud Drive, a popup will open. Toggle Off both the toggles in the popup and click 'Done'. Click 'Ok' or 'Agree' for any other popups that appear.
  2. Shut Down the system.
  3. Restart the system.
  4. After Restart, the iCloud drive should not be syncing with your Mac.
  5. Now follow step 1 again and but this time, just Toggle On the iCloud Drive / Toggle On all toggles in the popup.
  6. Hopefully things should work fine now.

Apr 11, 2024 1:51 PM in response to bycero

How many of you with these problems have your user home folder on an external drive?

Turning off iCloud Drive fixes it, yes - but that’s not really a solution. As wolfsk posted, the external drive must be formatted as APFS…and I can confirm that that resolved the issue for me. Once the external drive containing my user home directories was formatted as APFS, I was able to turn iCloud Drive back on. Thanks, wolfsk!

Jan 8, 2024 2:20 AM in response to bycero

I purchased a 2023 iMac and updated to Ventura 14.1, and then to 14.2. When I rebooted, Finder was frozen, and in Settings even my user ID and Cloud settings were not visible, so I was unable to switch off cloud to test the finder again. In the end I used Disc First Aid Utility and erased the computer. I reinstalled the Ventura 13 system the computer came with (not the Sonoma version which has this reported frozen Finder problem). Then I used migration Assistant to retrieve my data files from my previous iMac, and downloaded clean installations of my additional applications from the App Store and web sites. Everything is working again. I am going to stick with Ventura. If anyone finds out an upgrade has resolved the problem please keep us updated? Thanks, Lisa.

Oct 12, 2023 12:50 AM in response to Th3Cr0w

Deactivate iCloud Drive in the System settings and file a case with Apple support. I have the exact same problem and they have been working on it for over a week now.

I do believe that this could be related to user folders being on an external drive (as is the case for both of us and others who have reported this problem), but Apple should fix this urgently


Dec 2, 2023 7:01 PM in response to bycero

Sonoma 14.1.2 Finder missing issue. This is driving us nuts.


Previous efforts: GeekSquad tune up. Update Sonoma. Clean up desktop on shared MacBook.

When I start up and log in, the screen goes black.

I wait.

Then the Menu bar displays the Safari Menu. No Finder. No Wallpaper. Only Safari has not yet been opened.

No status bar in the top right (wifi, search, date, nothing).

I wait.

Then I click on the top right corner and the status bar pops in.

Still no Finder, no wallpaper, etc.

Then the Dock fills in.

Finder does not respond.

Then finally wallpaper.

Relaunching the Finder in the dock makes the menu bar disappear.

I wait.

I click the menu bar and the Safari menu appears.

I open Safari using the dock (Safari is still not yet open by the way, only shows it as active in the menu bar)

I look for solutions. One says to open the Applications Folder. LOLOL. You need Finder to open a folder.

Then I thought, wait! Let me try the search window. So I searched for "Applications" and the folder was an option, so I clicked on that.

FINALLY I get the Finder to open. And all the desktop shortcuts along with it.

Next time we start up, I will use the search to find the Applications folder. Let's hope that works.

I hope they sort this out. My husband and I are in our 70s and this is not trivial for us.


Oct 6, 2023 1:11 AM in response to ctk7000

Alright. Steps that I tried:

  • Reinstall Sonoma
  • Disable iCloud Sync - I tried it multiple times, but the system settings were freezing after disabling it, I waited one hour, but nothing was happening.
  • Change the system language from Polish to English
  • Multiple restarts

Finally, after one of the restarts, Finder was able to boot. 🥳



PS. Disable iCloud Sync never worked, it was enabled all the time.

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Finder stopped working after macOS 14 update

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