No internet connectivity

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Level 1

11 points

No internet connectivity

Summary: Safari won't connect with the internet, and my Pages files aren't synching to iCloud after editing. When I check my Wi-Fi settings on the Mac, they show that my Wi-Fi router is a "known network" and that I'm connected.

Long version:

--I upgraded to Sonoma 14.0 a little over 24 hours ago. Internet worked fine for the first 24 hours (though I did have a minor problem initially with file synching; see below).

--A couple hours ago (in other words, almost exactly 24 hours after upgrading) I was surfing the net normally when suddenly the browser stopped connecting with the internet. I also noticed that my Pages files would no longer sync when I edited them.

--I checked my Wi-Fi settings on my Mac, and they show that my Wi-Fi router is a "known network" and that I'm connected.

--I checked a couple other devices on the same Wi-Fi network (a Windows computer and an iPhone), and they were connecting with the internet with no problem; so the Wi-Fi router is working fine. I'm posting this message using my Windows computer and the same Wi-Fi router.

--I tried turning everything (Mac and router) off and on and rebooting the Mac a couple times, and that didn't solve the problem. I tried a couple "safe boots" for the Mac (holding down the shift key while booting) and then rebooting normally; that didn't help.

--I tried disconnecting the Mac from the router network at both ends and then logging back onto the Wi-Fi network fresh; that didn't help.

--So I'm stuck. Safari won't connect with the internet and my files won't synch with iCloud. Meantime, my Wi-Fi settings show that my Wi-Fi router is a "known network" and that I'm connected. And my router admin account shows that the router is connected normally with my Mac.

--Since this is within 24 hours of upgrading to Sonoma, I'm going to conclude that it's related. Also, as I mentioned above, I encountered a minor problem immediately after the upgrade with file synching; the problem resolved itself after a bit. (I emailed the Apple forum about it here: "Modifications aren't in sync" message af… - Apple Community) These two issues might be related since they both concern file syncing to some extent.

--Any suggestions? I have a 2018 Mac Mini.

Mac mini

Posted on Sep 28, 2023 12:44 AM

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Answer 1

Top-ranking reply

calidad Author

Level 1

11 points

Sep 28, 2023 1:47 PM in response to Randall_2023

Yay! Disabling the filters fixed the issue!

I have Kaspersky as my anti-virus package, and two filters were listed under Network: Kaspersky IDS and Kaspersky Filter. So I turned off Kaspersky and disabled those two filters. And now I'm connected back up to the internet and my files are synching.

So I guess I'll play around with the Kaspersky software and figure out what to do about that. Meantime, thank you very much! You likely saved me a trip to the computer repair store.

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Answer 2

Sep 28, 2023 1:17 PM in response to calidad

If you click on VPN or Network and check Filters, do you see something listed there? If so, remove them or update the software that are showing in those. If that is.... if there are any.

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Answer 3

Sep 28, 2023 6:03 AM in response to calidad

In System Settings->Wifi, do you see a green, amber or red dot?

If you see green, click Details... and tell what you have under TCP/IP and under DNS.

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Answer 4

Sep 28, 2023 11:20 PM in response to calidad

Uninstall this kaspersky thing. It is not making you safe, quite the opposite.

Effective defenses against malware and other threats

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Answer 5

calidad Author

Level 1

11 points

Sep 28, 2023 1:14 PM in response to Luis Sequeira1

Thanks for inquiring. I get a green dot (connected).

Under TCP/IP: There are lots of various numbered entries for Configure IPv4, IP address, Subnet mask, Router, Configure IPv6, Router, and two long entries under IPv6 address. Also some stuff about DHCP leases and client IDs.

Under DNS: There are two entries under DNS servers: IPv4 or IPv6 addresses; and an entry under Search domains.

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Answer 6

calidad Author

Level 1

11 points

Sep 29, 2023 12:37 AM in response to Luis Sequeira1

Interesting article.

Kaspersky was a top-rated antivirus package for years. I was aware that Kaspersky had fallen off some lists of preferred antivirus packages since the start of the war in Ukraine due to security concerns about its Russian

origins. But I liked how the system operated and figured that the political concerns were a temporary thing; not really an issue for a small private user like myself.

But to go without any outside antivirus software at all? It kind of goes against accepted wisdom. But I'll certainly consider it. I do keep my Mac fairly pristine in terms of third-party applications and downloads. And if I want to do any esoteric web-surfing, I reserve that for my Windows system (which I consider more disposable). So antivirus software for my Mac is probably overkill in my situation. If a strong argument can be made for not installing antivirus software on a Mac at all, then it's probably appropriate in my case.

I'll definitely leave Kaspersky turned off for now (at least long enough to give everyone time for updates), and in the meantime I'll research a bit more about Macs and antivirus software.

Thanks for the thought-provoking article!

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Answer 7

Oct 2, 2023 11:20 AM in response to calidad

No Internet

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