dropdown menus not opening in MacOS Sonoma

When I start up my MacBook Pro, the dropdown menus under the Apple icon and Finder are all rolled up and do not drop down when selected. I have to open Safari for the menus to work properly.


What is going on?

MacBook Pro 13″, macOS 14.0

Posted on Sep 28, 2023 7:48 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2023 11:36 AM

Had exact same problem on my iMac after update to Sonoma. Here's what fixed it for me:

Force Quit Finder

  1. Click the Apple menu* and select Force Quit.
  2. From the Quit Applications list, highlight Finder and click the Relaunch button.


*Luckily the Apple menu works if you open another app, or browser.

40 replies

Oct 9, 2023 11:35 AM in response to Rob_Eadie

I found the same issue this morning after updating to Sonoma yesterday. Here is what I've found:


  • I have a finder window assigned to a specific desktop. I have had this for a long time just because I like it in one place.
  • I found that if I change the setting to "None" the drop down menus will work in the other desktops.
  • As soon as I change back to "This Desktop" the drop down menus stop working in other desktops.

Oct 12, 2023 10:44 AM in response to Rob_Eadie

Since I still have continued problems after restarting in Safe Mode as advised by Apple, I re-read this thread, and checked out the issues caused by "Finder". I set the Finder Options Assign to None, and tested different desktops with and without other opened apps. Here is my new conclusion:

  1. All drop down work fine on all desktops, as long as there is at least one app open that is not "Finder".
  2. When Finder is open, the Finder and Apple menus both do not drop down properly.
  3. Even after Finder is closed, both menus still do not drop down, unless you click on another app, or hide Finder.
  4. Apple needs to fix the drop down issues for Finder, and the connection between Finder and Apple menus.



Oct 10, 2023 3:52 PM in response to jebugs

I have found two things about this issue. First, If the menus do not drop down, I click on my wifi icon on the right side of the menu bar and just open and close the wifi settings. Then the menus work (you could probably click something else on the right side of the menu bar, but I only tried the wifi.) Also, I found that when I shut down, if I check the “Reopen windows when logging back in” the menus just work as expected.


I should mention that I had this problem earlier and mentioned it in this discussion, then it just started working and I did not and still do not know why (maybe I had clicked the “Reopen windows when logging back in” - I’m not sure.) a week or so later the problem came back and that is when I started doing the things mentioned above.

Nov 10, 2023 8:05 AM in response to neofactor

I would agree that it has not been resolved as of yet, even with 14.1.1.


Setting the Finder to be assigned to "None" does resolve it for me and a few others have reported this it also.


Could one of you that still have the issue check the finder setting that you are using and see if it is set like the attached images below? You may have already done this, I just want to confirm.


Right click on the Finder icon in the Dock and check to be sure None is selected. Hopefully this will be resolved sometime in the future.


Oct 11, 2023 9:09 AM in response to Rob_Eadie

Update/addition to what I typed below. It worked for a little while then stopped working again :) I'll call support again.

-------------

After failures with trying tips from others, I contacted Apple Support. The problem seemed to have been solved after I followed the steps that were given me, by restarting in Safe Mode. Hopefully this is helpful to others:


And here are the steps to get into safe mode:

1 Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2 Release the key when you see the login window, then log in to your Mac. 

3 You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.


If things work as they should in safe mode, you can restart normally to see if that has resolved it.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

dropdown menus not opening in MacOS Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.