Unable to wake my computer using the keyboard in clamshell mode after update to Sonoma

I have a 2019 MacBook Pro. I just upgraded to Sonoma (14.0) and am using clamshell mode via USB-C and a CalDigit docking station... Clamshell mode worked fine with Ventura - once engaged it would sleep and wakeup via keyboard... With Sonoma, I can enter into clamshell mode, but after the system goes to sleep, I cannot wake it up via keystrokes. I need to open the MacBook, wake it up by depressing the finger print key, then close to enter clamshell mode again... it's a pain!


[Re-Titled by Moderator]

I did not see anything in the release notes about this mode being inactivated...


Any one else experience this?


Thanks for the help.

MacBook Pro 17″, macOS 10.12

Posted on Sep 28, 2023 7:58 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2023 12:49 AM

OK, So while on the phone to Apple Support, I recognised that the battery icon was NOT showing that the system was running on mains power, but the battery instead.


Mains power being the operating power source is signified by the power plug looking icon being over the top of the battery icon.... not the lightning icon which signifies charging as it does on all devices...


Clamshell mode will not operate unless there is a mains power source if lid is closed.


This is why the extended display works on battery power, but drops off when you close the lid. Giving the impression that clamshell is the issue.


By unplugging my multi hub (bon.elk ELK-80029-R . An approved hub as it is sold at Apple in Australia) and reconnecting it to power, the mains power icon was present and the clamshell mode therefore enabled....


I'm no expert, but i believe there may be a compatibility issue between Sonoma and some multi hubs. Mains power not flowing through as it did on Ventura for some reason.


I'll monitor this and see if reseting the multi hub (disconnect and reconnect power) fixes the clamshell issue next time it occurs.


If so, i might try a new multi hub and see if that resolves the issue.


If others can please confirm the above and suggest a multi hub which has worked well for them that would be great??

28 replies

Oct 4, 2023 2:23 AM in response to dpcalleja85

In my case the MacBook Pro '21 (MB) is charging according the battery icon in the status bar. However, the MagSafe 3 charger LED in the connector remains red iso green during charging.


Anyway, still while charging, clamshell mode does not work. When closing the lid, the external display which is connected through HDMI, enters standby mode. So no video signal is coming from MB.


Replacing the MagSafe 3 charger with a USB-C charger doesn't show any difference. Closing the lid still brings the external display into standby mode.

Nov 15, 2023 8:17 AM in response to mdp41

I am having a similar issue with my Intel Macbook Pro 16".


Previously when on Ventura, I would be able to come into the office plug in the laptop to my Anker Docking Hub and it would automatically power on and the display would turn on.


Since upgrading to Sonoma, while my laptop is shut down, I plug it into my dock the laptop will not power on by itself anymore. It will show the Battery icon on my external display and then the display turns off. After upgrading to Sonoma, I now have to open the lid, wait for the laptop to power on, close the lid, then plug it into the hub. From there, the clamshell mode works fine.


It is a small thing, but very aggravating when for the longest time, I could simply plug in my laptop and it would power on. I have tried searching for this issue for months now and I cannot find anything about it. I feel like I am the only one facing this issue. I have tried a fresh install as well, but sadly that did not help. I have also tried to go through my NVRAM settings and PMSET settings, but again have had zero luck!


Not sure if anyone here has been facing the same thing, but I am hopeful that someone ran into this issue and has resolved it.


Thank you all!

Dec 7, 2023 10:38 AM in response to mdp41

I'm having this issue, but in a different way. Clamshell mode works great! My problem is when I'm using my MB 2019 as a mobile laptop. When I close the lid, it DOES NOT go to sleep. Keys get pressed as I move around, and the volume gets increased to full. This drains my battery, and causes clicking on applications or closing apps. I've tried everything with no luck. I've removed displaylink, but same thing.

Dec 7, 2023 11:18 AM in response to Bobcore

'clamshell mode' requires connection of the Power Adapter, an external display, an external keyboard, and a pointing device.


If yours in not sleeping when you are closing the lid with no power adapter and no external display, you have a 'not sleeping' problem, not a 'clamshell' problem.


There are many things that can preclude sleep, especially active software. But your query is now buried, two pages deep on a discussion on a somewhat different subject. You would be better served if you started a NEW discussion with a Title that might attract readers who are familiar with sleep issues.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to wake my computer using the keyboard in clamshell mode after update to Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.