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New iPad Pro setup problem

Purchased new iPad Pro a couple weeks ago and having issues setting up (via quick setup) from my old iPad Pro. New iPad recognizes and connects to the old iPad no problem. Issue occurs with the forced update to iOS 17.0.2 at the beginning of the process. No problem downloading the file (only took seconds with fiber connection). The install process is also initiating; however, it is not completing. I let it run overnight, but still kept the spinning wheel with "Install Now" 16 hours later. Have tried starting over twice and letting it run, but cannot seem to get through the iOS upgrade to then transfer files and settings from my old iPad. One item that might be a factor, the default screen settings have the new iPad locking after only a few minutes (and there does not appear to be an opportunity to change that to never during the Quick Setup process. I keep touching the screen every couple minutes to try and avoid any lock screen interruptions, but haven't been entirely successful and it seems to be taking an extraordinary amount of time to get through the install of the iOS update. Any suggestions would be most welcome. Thank you!!!!

iPad Pro (6th generation)

Posted on Sep 28, 2023 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2023 9:38 AM

These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad:

Set up your iPhone, iPad or iPod touch – Apple Support

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support


If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available. If QuickStart is problematic, restore from a backup - which, if you value your data, you will have anyway. Disasters always happen when least expected; without a pre-existing backup, you can irretrievably lose data and files.


“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.


An alternative is to restore either an iCloud or iTunes backup to the new device:

How to back up your iPhone, iPad and iPod touch – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.


Similar questions

5 replies
Question marked as Top-ranking reply

Sep 28, 2023 9:38 AM in response to Gator1928

These support pages should get you started with setup of your new iPad - and the methods of transferring your data from old to new iPad:

Set up your iPhone, iPad or iPod touch – Apple Support

Transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch - Apple Support

Use Quick Start to transfer data to a new iPhone, iPad or iPod touch – Apple Support


If the donor iPad, from which you are transferring your data precedes iOS12.4, QuickStart will not be available. If QuickStart is problematic, restore from a backup - which, if you value your data, you will have anyway. Disasters always happen when least expected; without a pre-existing backup, you can irretrievably lose data and files.


“Transfer” is rather a misnomer. In reality, your data and setup is merely cloned to the new device. Nothing is moved or removed from the original device.


An alternative is to restore either an iCloud or iTunes backup to the new device:

How to back up your iPhone, iPad and iPod touch – Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support



Apps are not directly transferred between devices. For Apps, the transfer process creates a record of the Apps that are installed on the donor iPad - and it is this record of installed Apps that is transferred to the target (new) device. For Apps that are still available for download from the App Store, the corresponding Apps are automatically downloaded and installed from the App Store.


New iPad Pro setup problem

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