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In iOS 17.0.2 mail app, when looking at the VIP folder emails, it shows all emails from all accounts, yet I only have 3 contacts setup as VIP's. Clicking on the information symbol (i) it just shows those 3 contacts.
The same VIP folder on macOS Sonoma shows the correct emails from those 3 contacts.
If I disable my iCloud email, it just shows emails from a gmail account in VIP's, yet none of my contacts have gmail accounts.
iPhone 14 Pro Max
Hi,
Thank you for the reply.
Yes, I've been using VIP's for years across my iCloud mail, on iPhone, iMac and MacBook. It's only with the iOS 17 update that VIP's are no longer filtered correctly in the VIP folder, (shows every email from all my inboxes - iCloud and Gmail) yet still works as expected on the iMac, MacBook and iCloud.com.
I would have previously added them either on the iPhone or Mac's.
I will try removing them on iCloud.com and add them back in again.
Hi,
Thank you for the reply.
Yes, I've been using VIP's for years across my iCloud mail, on iPhone, iMac and MacBook. It's only with the iOS 17 update that VIP's are no longer filtered correctly in the VIP folder, (shows every email from all my inboxes - iCloud and Gmail) yet still works as expected on the iMac, MacBook and iCloud.com.
I would have previously added them either on the iPhone or Mac's.
I will try removing them on iCloud.com and add them back in again.
Hi there tubularnut,
Did you follow the steps in this link to make these contacts VIP? Make a sender a VIP in Mail on iCloud.com - Apple Support
You'll want to reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look at the issue and provide some additional guidance. This link will help you get started: Apple Support
Take care.
Nope.
As I removed them on iCloud.com, they would disappear one-by-one on the Macs.
As I added them back onto iCloud.com, they would re-appear on the Macs, but no change at all on the iPhone.
Interestingly, when I had removed them all, the appearance on the Macs was to show ALL emails under the VIP folder, exactly as it is currently showing on the iPhone.
So it seems the way they are shown on the iPhone, is as if there are no VIP's, yet clicking on the 'i' symbol does list the VIPs.
Just to show an example, I have added back just one VIP.
Problem Resolved.
I had to log the phone out of iCloud (which I had tried previously), then perform a full reset and erase all data on iPhone, then restore from backup.
VIP folder now works, as does the Flagged items (which was also inconsistent across devices).
Mine has actually failed again.
As soon as I added a VIP on a Mac machine, the phone reverted to all emails in the VIP folder. Deleting the VIP did not resolve the issue.
Also the flagged items are no longer in sync either between phone and Macs.
In August I signed out of iCloud on my iPhone 13 Pro. Rebuilt my mailboxes on MacBook. Rebooted iPhone. Signed in to iCloud. VIP email worked as expected on all devices until last week. Now all email is in VIP folder again, on all devices. Problem may have reappeared after updating MacBook Pro to Ventura. I use only iCloud Mail. No Gmail or other accounts set up in Apple Mail.
[Edited by Moderator]
Not sure why my post was edited by the moderator. My fix in August implies the problem began in iOS 16. It didn’t. Let me say in another way that the problem is unique to iOS 17, all versions. Unless it started in late days of OS Monterey and spilled over into iOS. Hmmm.
At first my iPhone 12 Pro with 17.0.2 first “lost” all VIP files, with nothing in the folder. Then after navigating through other mail folders seeing if other stuff was missing, navigated back to VIP to find all of my emails then in the folder. Will try signing in and out of iCloud.
did it work ?
Same here. I upgraded my iPhone15Pro to 17.0.3 last night and now VIP folder shows all e-mails. It worked fine prior to the upgrade. Also, I no longer see All Mailboxes folder in the list.
Thank you for the response, at least I know it’s not just me,
[Edited by Moderator]
Also affected by this. New iPhone 15 Pro Max iOS 17.0.3. VIPs always worked before update.
WoW! Thank you for the solution, but that sure is a lot of frustrating hard work for something that should work without having to go through all of that
I have the same problem. It was a very useful tool for me. Apparently not anymore… very disappointed
I don’t want to be too premature, but it looks like 17.1 has fixed VIPs.
iOS 17 Mail VIP shows ALL emails
