You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DavideNL Author

Level 1

19 points

Face Gallery empty / no Watch Faces shown

Open the Watch app on the iPhone
"My Faces" does not show any images of my current Watch Faces - it's empty
Click the tab "Face Gallery" - also empty and can't click anything either

The same issue happens on multiple Watches
Tried completely Factory resetting the Watch and re-pairing
Running the latest stable versions of iOS and WatchOS
Once in a few days, i suddenly see the Faces appear
If i make changes to the Watch Faces on my Watch itself, they will at some point get "deleted" / "overwritten" by how the latest iPhone "configured Watch Faces" were set, after a few days or weeks.

Please advise.

Apple Watch Ultra 2

Posted on Sep 28, 2023 12:44 PM

Top-ranking reply

ray75

Level 1

16 points

Posted on Dec 23, 2023 10:57 AM

i have the same issue with my brand new Series 9 watch. I unpaired and paired my watch multiple times, hard reset the watch and phone, reboot both, uninstalled and installed the Apple watch application on my phone and still having the same issue. This needs to be fixed.

View in context

Similar questions

22 replies

Jan 20, 2024 10:07 AM in response to LD150

Same result. The watch has many faces installed but nothing makes this show on the phone. Maybe it’s a new thing and these instructions are out of date?

Mar 1, 2024 3:34 PM in response to DavideNL

Take you some screenshots of your faces. Un-Pair the watch again, this time set up as a new watch. Wait, Wait, Wait. Turn off any photo syncing to the watch all that stuff before you re-pair it.

I have been fighting this since watch 3. Evedently something with the watch 0 stored some bad data in the backup. This naturally got put back into the watch everytime I tried to fix it and repaired it.