Brand new iPad Pro. Initiated transfer from current iPad. New requires update to iPadOS 17.0.2. Update downloaded OK. Clicked "Install Now". That was 3 hours ago. No progress indicated. No progress bar. No estimated time. Settings icon (gear) not rotating.
Both iPads connected to wifi. Both iPads connected to power. I give up, what am I supposed to do?
iPad
The problem was that I couldn't update the OS to 17.0.2. New iPad is 16.6, current is 17.0.2. You can't transfer or iCloud restore from current device to new unless operating system version matches.
Here's how I fixed the issue.
1) Setup new iPad ( without transfer or restore )
2) Upgrade new iPad to iOS 17
3) On new iPad, erase all data & settings
4) Proceed with transfer or restore
For some reason, upgrading OS does not work during transfer or restore.
This is the 6th time I've moved from an old Apple device to a new one ... and the 6th time that I've encountered errors moving apps, data, and settings to the new device.
The problem was that I couldn't update the OS to 17.0.2. New iPad is 16.6, current is 17.0.2. You can't transfer or iCloud restore from current device to new unless operating system version matches.
Here's how I fixed the issue.
1) Setup new iPad ( without transfer or restore )
2) Upgrade new iPad to iOS 17
3) On new iPad, erase all data & settings
4) Proceed with transfer or restore
For some reason, upgrading OS does not work during transfer or restore.
This is the 6th time I've moved from an old Apple device to a new one ... and the 6th time that I've encountered errors moving apps, data, and settings to the new device.
If your new iPad remains unresponsive after several hours, something may have stalled. It may be necessary to perform a forced-restart of your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
Thank you so much for taking the time to write out these instructions. Saves so much time in trouble
You can transfer data to a target device that has the same or newer version of iOS/iPadOS than the source.
Similarly, you can restore an iCloud or iTunes backup to a device that has the same or more recent version of iOS/iPadOS than created the existing backup.
Put another way, you cannot transfer or restore to a device that has an earlier version of iOS/iPadOS.
I had the exact same issue in the last couple of days with a brand new 12.9. This was going to 17.1.1. Only worked if I followed your steps above. The upgrade would fail to load if trying to do during the transfer.
I used the steps outlined above and finally was able to restore my new iPad Pro from backup.
New iPad Won't Update
