Iphone
For my hubbys iphone. His Id touch button doesn’t work. There is now a pic of said button on the phone screen itself. Can anyone explain this. And what to do.
thank you!
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User profile for user:
destiny241
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Community Specialist
Hello C2B01,
It sounds like there is a hardware issue with your husband's Home Button on his iPhone. He may be using AssistiveTouch for that Home Button. Learn more about this feature here: Use AssistiveTouch on your iPhone, iPad, or iPod touch That walks through how to enable or disable the feature.
You can also take these related steps to troubleshoot the button: If a button or switch isn't working on your iPhone or iPad
If a button or switch isn't working on your iPhone or iPad
If a button or switch isn't working on your iPhone or iPad, here are a few steps that might fix the issue. If they don't, you'll need to set up a repair.
1. Remove any protective films or cases that might block the button or switch.
2. Check for debris or dirt around the button or switch and clean with a soft cloth.
3. If the button or switch still isn't working, is damaged, or works intermittently, you can set up a repair:
Set up an iPhone repair
Set up an iPad repair
If those steps don't resolve the issue, then the device would require service to resolve it. This can get you prepared for that visit: Get your iPhone, iPad, or iPod touch ready for service
You can use this link to search nearby for locations: Find Locations
You can use the serial number here to check for any warranty coverage: Check your device's coverage
Hoping this helps out.
Take care.