I have Apple's original wired earphones with lightning connector.Recently after iOS 17 update, I am having a problem with it.My volume is full max yet I can hear very low sound.I have bought it recently 3 months ago.Please help me to fix this problem.
iPhone 11, iOS 17
Hello raj2005,
Can you test the EarPods with another device? This will tell us if the issue happens due to the iPhone or the EarPods. If the issue only happens with this iPhone, then try out these related steps for a solution: If your headphones don't work with your iPhone or iPad
If your headphones don't work with your iPhone or iPad
Get help when you can’t hear sound from your headphones, the sound is muffled, or your microphone doesn't work.
Update and restart your iPhone or iPad
Make sure that your iPhone or iPad has the latest version of iOS or iPadOS. Then restart your iPhone or restart your iPad.
If your headphones still aren't working, follow the steps below for your issue.
Check for debris, damage, or loose connections
1. Check for debris in the headphone port on your iPhone or iPad.
2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.
4. Firmly plug your headphones back in. If your iPhone or iPad has a case, you might need to remove the case to get a firm connection.
If you can't hear any sound or if only one side of your headphones works
1. Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Center on iPhone or Control Center on iPad.
2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
If your microphone doesn't work
1. Make sure that your headphones have a built-in microphone.
2. Check your microphone for blockage, like debris, lint, or plastic packaging.
3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
Still need help?
If your headphones still aren't working, contact Apple Support.
As mentioned at the end, if you continue to have issues, it would be best to contact Apple Support directly: Get Support They will take it from here.
If the issue happens with every device, then the EarPods may need to be replaced. You would need to seek service: Find Locations (We would bring the EarPods, original receipt, and a photo ID to the store.)
Take care.
Hello raj2005,
Can you test the EarPods with another device? This will tell us if the issue happens due to the iPhone or the EarPods. If the issue only happens with this iPhone, then try out these related steps for a solution: If your headphones don't work with your iPhone or iPad
If your headphones don't work with your iPhone or iPad
Get help when you can’t hear sound from your headphones, the sound is muffled, or your microphone doesn't work.
Update and restart your iPhone or iPad
Make sure that your iPhone or iPad has the latest version of iOS or iPadOS. Then restart your iPhone or restart your iPad.
If your headphones still aren't working, follow the steps below for your issue.
Check for debris, damage, or loose connections
1. Check for debris in the headphone port on your iPhone or iPad.
2. Check your headphone cable, connector, remote, and earbuds for damage, like wear or breakage.
3. Look for debris on the meshes in each earbud. To remove debris, gently brush all openings with a small, soft-bristled brush that's clean and dry.
4. Firmly plug your headphones back in. If your iPhone or iPad has a case, you might need to remove the case to get a firm connection.
If you can't hear any sound or if only one side of your headphones works
1. Adjust the volume with the volume buttons on your iPhone or iPad, or use the Volume slider in Control Center on iPhone or Control Center on iPad.
2. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
If your microphone doesn't work
1. Make sure that your headphones have a built-in microphone.
2. Check your microphone for blockage, like debris, lint, or plastic packaging.
3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support.
Still need help?
If your headphones still aren't working, contact Apple Support.
As mentioned at the end, if you continue to have issues, it would be best to contact Apple Support directly: Get Support They will take it from here.
If the issue happens with every device, then the EarPods may need to be replaced. You would need to seek service: Find Locations (We would bring the EarPods, original receipt, and a photo ID to the store.)
Take care.
Plugged in Apple's original wired headphones and low sound coming.
