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my daughter phone damage beyond repair and it wont charge and it wont come on. I'm trying set up the new phone and it asking for the verification cod. but she can't access her old phone. what option do we have?
[Re-Titled by Moderator]
iPhone 13, iOS 16
Hi Alikaliesesay,
Usually the simplest option is to move your SIM card to the replacement device, presuming that phone number is configured as a trusted number in order to receive codes by text.
If that is not the case and there is no trusted phone number or email address configured, you can attempt the steps in If you forgot your Apple ID password:
"If you have a new Apple device
If you have a new Apple device or an Apple device that you aren't signed in to with your Apple ID, you can select "Forgot password or don't have an Apple ID?" wherever the option appears.
During device setup, you can find the "Forgot password or don't have an Apple ID?" option on the Apple ID sign-in screen.
After setup, you can find the "Forgot password or don't have an Apple ID?" option in Settings:
Barring that you may have to use the account recovery process as described in How to use account recovery when you can’t reset your Apple ID password to regain access to the account. Once access is reestablished, update the account with trusted phone numbers, email addresses and set up a Recovery Contact per Help a friend or family member as their account recovery contact to protect against this situation in the future.
Regards.
Verification code is being sent to broken iPhone
