Apple Event: May 7th at 7 am PT
Is it true that I must call my Bank to get my credit card verified? I have an iPhone SE ... my bank is in Hong Kong ... and uses atrocious English in their Automatic bot phone directions
iPhone SE (3rd generation)
OK, so it’s your bank that verifies the card/account is yours. Apple just sends data to your banks server (or 3rd party verification service) and your bank sends the request for verification via phone. There is nothing Apple can do. Apple can’t alter your bank’s requirements.
If you look on the back of the card, is there another number you can call and try to verify your account?
OK, so it’s your bank that verifies the card/account is yours. Apple just sends data to your banks server (or 3rd party verification service) and your bank sends the request for verification via phone. There is nothing Apple can do. Apple can’t alter your bank’s requirements.
If you look on the back of the card, is there another number you can call and try to verify your account?
My brand new iPhone SE third generation itself is asking me (in the Wallet app) to verify my credit card. The ONLY option it gives me is to call my bank. OK fine. So I did and of course got connected to the bank's automatic answering system. My credit card is with Bank of China. In Hong Kong. A place which uses often-unintelligible English. So I'm asking ... is there another way to verify? (Trust me, if you haven't tried to speak English in Hong Kong, you won't know how bad that can be.) Don't know what else to tell you. Thanks for your reply.
Thanks for your reply. One thing I didn't make clear is that the Wallet app itself chose the phone number to call and then placed the phone call to my bank. There were no alternative choices offered. None. Maybe I'll try again tomorrow if I can't find a better way ... thanks again
One thing I didn’t make clear. The app does not pick the contact method. Your bank uses information it has on file for you. Your bank chooses whether to have you respond via email, text or voice. Apple Wallet only transmits your credit information, not your contact information.
Re: “… The app did indeed pick the contact method; returning only one option … “
The Wallet app is simply “displaying” the verification info info provided by the issuer of the credit card.
Once you’ve reached this point of the card provisioning process, Apple’s “piece” is done; everything remaining is between you, the issuer, and - in this case - the Visa network.
I am having the same problem with Webster looking for the verification process. I am not sure why the switched from Visa to Mastercard, but everything worked fine with Visa, and why is it taking them so long to get this resolved. I am considering leaving Webster over this with all of the issued I have had with Webster in the last 6 months and now this. I will probably head to Chase once I can get direct deposit moved to another card.
Not sure what you’re trying to do. Where are you seeing to call your bank, text, email, what exactly? Not sure what Hong Kong or speaking English has to do with this?
The app did indeed pick the contact method; returning only one option; namely let the App place the call to the number the app provided ... or exit.
Did you ever get this resolved? This is the exact same issue I’m having. Webster Bank is telling me there’s an issue with Mastercard.
Your issue may not be the same as the original poster.
What are you having, a bank verification issue?
Exactly what issue are you having? Are you trying to verify a credit or debit card in Apple Wallet?
How to Verify Credit Card for Wallet
