Duplicate me.com account folders under my "All Sent" mail folder

2019 iMac with Sonoma but this has been there since before upgrade. In the side panel of my Mail, the inbox appears three places, with the full me.com account appearing somehow under the "All Sent" panel. I deactivated and reactivated the account, but when it reappeared it populated the same place. Any ideas? Not functionally a problem, just annoying that it's like that and I cant clean it up.

iMac (2017 – 2020)

Posted on Sep 29, 2023 11:38 AM

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8 replies

Oct 2, 2023 3:36 PM in response to Ross Novie1

Hello Ross Novie1,


Let's use the steps below to boot your Mac into safe mode to see if that behavior persists from there:


1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. If you can't start up in safe mode, make sure that your Mac isn't using a firmware password.


You can also find those steps in this resource: Use safe mode on your Mac - Apple Support


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Should that persist, do you have your email accounts set up on any other devices? If so, are they exhibiting a similar behavior?


Let us know, and we'll keep moving forward based on your results.

Oct 1, 2023 8:10 PM in response to Ross Novie1


Hello Ross Novie1,


Thanks for the followup question. Sorry we didn't point more directly to help.


In here: Create or delete mailboxes in Mail on Mac - Apple Support


That photo shows the third one that you are under the On My Mac area, which means: "On My Mac: Mailboxes you create in On My Mac are local, meaning you can access them only on the Mac where you created them."


The second one is actually added for your email account, from Internet Accounts. Either for something else like Contacts or Calendars, you just enabled the Mail slider too.


The first one is either from iCloud (if you use it and signed in there) or is just a general quick access. No, they shouldn't be using double the space, but the third one is local, so that one might be using up more space.


But Mail is generally small, so if the reason you are asking is to make storage space, there are easier ways: Free up storage space on your Mac - Apple Support


Thanks.


Oct 2, 2023 12:03 PM in response to Eric--F

Sorry, but I'm still confused. The main one I'm confused by is my ...me.com account (including all of its mailboxes- inbox, junk, sent, all of it) being listed (and undeletable) from my "All Sent" folder. I can't remove it, if I move it down it just duplicates it, I don't understand how this is possible. I'm not worried about the storage - I'm just a little retentive and it bothers me to see a full account listed under All Sent. (and I did click on your links, thank you).

Oct 3, 2023 9:41 AM in response to chuckbl

Hello - thank you for the reply and advice. I rebooted my iMac into safe mode - same issue persisted. Restarted back into normal mode and the misplaced me.com mailboxes are still there.


In my 2022 Sonoma Macbook, which has the same IMAP accounts, the misplaced me.com mailboxes ARE NOT an issue - they in the expected proper location, so it is something that somehow got messed up just on this one computer.


Any other ideas?

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Duplicate me.com account folders under my "All Sent" mail folder

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