After updating to MacOS 14 Sonoma, my Canon PIXMA 8620 scanner no longer works if I select it from Printers and Scanners in System Preferences or in Print Center app. If I select Open Scanner, Image Capture opens and says no scanner selected. To scan, have to open a separate app, Canon IJ Scan Utility Lite. Printing still works as usual.
Mac Studio, macOS 14.0
SOLUTION!
I was able to find updated driver and utility here https://www.usa.canon.com/support/p/canoscan-lide-220
This worked for my Pixma MG7550 too. Download v2.4.1 of the IJ Scan Utility and v5 of the ICA Scanner Driver. Multi page PDF scans restored!
SOLUTION!
I was able to find updated driver and utility here https://www.usa.canon.com/support/p/canoscan-lide-220
This worked for my Pixma MG7550 too. Download v2.4.1 of the IJ Scan Utility and v5 of the ICA Scanner Driver. Multi page PDF scans restored!
Not sure if this'll help for your Canon, but when Image Capture opens for my Brother MFP, I see "No camera or scanner selected." and have to disclose the "Shared" section in the sidebar to see and select the Brother scanner.
Is there a number for "Devices" or "Shared" in the sidebar?
Opening Image Capture instead of the printer proxy is the new Sonoma behavior.
Well I'll be darned! That's the answer. It works! Apple tricked me again. In the Image Capture window the Shared line was grayed out so I never bothered to select it, but it works anyway and I get the whole scanner window just like the old days, but in Image Capture. Well hidden.
Thanks very much!
Apple Community is great!
Depends on the Canon Scanner. Canon is dropping support for some of their scanners from MacOS. On their website, MacOS V14 cannot be selected as the OS for downloading drivers/software. These scanners still work fine on Windows. I have two of the the LIDE220 scanners. Thought about buying the LIDE400 but still no MacOS V14 support even though this is the latest model LIDE scanner. Others are reporting similar problems scanning with their All-In-One Canon printers.
Some of Canon's camera software is no longer supported on MacOS.
Things just got stranger. We have two LIDE 220 scanners, one connected to the last generation Intel iMac and the other to an early 2023 MacBook M2 Pro Max. Found new drivers for Sonoma, installed them on the iMac and the scanner works fine. Tried to download them to the MacBook and they won't download, tried several times including rebooting. So copied the drivers from the iMac to the MacBook, go thru the installation process and the software isn't installed. The install is successful according to the install process but the software isn't installed. Tried multiple times including rebooting to no effect. Went to the Canon Canadian support site and loaded the older 1.5 drivers (the only ones they have available) and they installed successfully, the scanner is working fine.
BTW I can move the scanner to a Windows machine and everything works as one would expect.
This was also true for my HP PageWide Pro MFP. Opening up the Shared heading under Devices in the Image Capture box when I clicked scanner in the printer dialog box did the trick for me. Thank you for that suggestion......I'd spent many hours trying to figure out the problem and this was THE ANSWER!!!
I discovered the issue after scanning a 20 page booklet - all went fine until I went to exit the multi-page IJScan Utility - it posted the error. Did a bit of research and found Canon don't support my Pixma under Sonoma and no software or driver is available. I'm not throwing out a several hundred pound printer, so will use my Windows machine for scanning!
I have just tried a couple of pages using the Mac and the IJScan Utility Lite - this seems still to work.
Update. Found the 2.4.1 software, installed and it works fine. Perhaps just an issue with the 2.4.0 version. It is much slower than the 1.5 version.
Anyway, all is good and I can sell the new Epson scanner which works fine but the software is very clumsy.
You might want to check with their support to see if they plan on updating their drivers. Or even ask them if it supports Sonoma.
Hi,
The File Description for the latest IJ Scan Utility Lite Ver.4.1.0 (Mac) (09.24.23):
"IJ Scan Utility Lite is the application software which enables you to scan photos and documents using AirPrint. You can easily scan such items simply by clicking the icon you want to choose in the main screen of IJ Scan Utility Lite."
https://www.usa.canon.com/support/p/pixma-tr8620
DOWNLOADS -> Software & Drivers -> Mac -> macOS Sonoma v14
Would this be the version that you are using? Is scanning working OK via this utility?
The Canon TR8620 is listed in About AirPrint - Apple Support as a model supporting Apple's AirPrint technology.
EDIT: Just noticed that you had posted a reply while I was composing my message.
Thanks Randall. So far, Canon just shows their new Canon IJ Scan Utility Lite as supporting Sonoma. Told me the disconnect between the scanner and System Preferences and Print Center was an Apple issue. At least I can scan with the Canon app. It's just extra work from what it was under MacOS 13.
That 's why there is shareware application called VueScan!
satcomer wrote:
That 's why there is shareware application called VueScan!
Hmm - £50 retail product isn't shareware as I understand it.
If you open the Print Center app (found in Utilities folder) you can select your printer, click the scanner icon, and get the scanner window like we used to.
Changing my scanning method to Applications:Image Capture (rather than System Settings:Printers & Scanners) on my 2019 27" iMac with Canon TR 7020a printer worked. Thanks!
Sonoma makes Canon PIXMA 8620 scanner quit working
