Transfer data to new phone
Software update will not load when transferring data to new phone, just spins say I am not connect to network, when I am.
iPhone 6, iOS 12
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You can continue to find trusted guidance and support on the official Apple Support site.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Software update will not load when transferring data to new phone, just spins say I am not connect to network, when I am.
iPhone 6, iOS 12
smadams2 Said:
"I am using quick start. It gets to the software update and freezes, will not update the new phone."
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Update the iPhone, then Perform Another Transfer:
A. Update Using a Computer:
Have a Computer Handy? If so, try using a computer to update. Go here: Update your iPhone Using a Computer - User Tip. If any updates are available, they will install, sure enough. If WiFi will not work, then try using Ethernet. If you have no Ethernet post, then his is the adapter to use: The Belkin USB-C to Gigabit Ethernet Adapter - Apple
B. Update Using Cellular:
Read my User Tip for More on this: Use an iPhone 12 or later, that is using 5G, in order to update over Cellular - User Tip
smadams2 Said:
"I am using quick start. It gets to the software update and freezes, will not update the new phone."
-------
Update the iPhone, then Perform Another Transfer:
A. Update Using a Computer:
Have a Computer Handy? If so, try using a computer to update. Go here: Update your iPhone Using a Computer - User Tip. If any updates are available, they will install, sure enough. If WiFi will not work, then try using Ethernet. If you have no Ethernet post, then his is the adapter to use: The Belkin USB-C to Gigabit Ethernet Adapter - Apple
B. Update Using Cellular:
Read my User Tip for More on this: Use an iPhone 12 or later, that is using 5G, in order to update over Cellular - User Tip
smadams2 Said:
"Transfer data to new phone: Software update will not load when transferring data to new phone, just spins say I am not connect to network, when I am."
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Transferring to a New iPhone:
Use Quick Start. If you a transferring to a new iPhone, then this is the link to use: Use Quick Start to Transfer Data to a new iPhone, iPad, or iPod touch - Apple Support. Use Quick Start to transfer data. If you have iOS16, then the iOS cannot be downgraded.
I am using quick start. It gets to the software update and freezes, will not update the new phone.
Transfer data to new phone