Shortcuts app in iOS 17 crashes when attempting to open shortcuts scripts which start with an IF action

After upgrading my iPhone 13 Pro to iOS 17, I noticed that the Shortcuts app summarily crashes when I try to open a script that I created in iOS 16 which starts with an IF action.

If I recreate that script from scratch, close and dismiss the Shortcuts app and then reopen it, this new duplicate script also crashes the app. These scripts will still run, but they cannot be viewed (or edited). I reported the bug to Apple Support several days ago but have not yet received a reply.

Anyone else experiencing this problem?

iPhone 13 Pro

Posted on Sep 30, 2023 9:37 AM

Top-ranking reply

superswiss

Level 1

14 points

Posted on Oct 28, 2023 6:59 PM

Looks like I just resolved the issue. The shortcuts that I couldn't edit were actually controlling home accessories. I discovered that I couldn't even create new shortcuts to control home accessories. The page to select accessories/scenes was just blank. In hindsight this issue may be related to upgrading to the new HomeKit architecture that was introduced with iOS 16.

After finding some related troubleshooting tips I ended up resetting the network settings on the phone and that cleared the issue. I can now edit my shortcuts that start with an IF action and contain home accessory actions, and I can create new shortcuts with home accessory actions.

Hope that helps. I usually always reset the network settings when upgrading iOS to the next major version as I had issues in the past that were cleared by this, but I didn't do it this time right away.

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27 replies

Gee0gr4

Level 1

12 points

Dec 15, 2023 3:40 AM in response to MichaelH0366

Me too. This is the same that I am experiencing since upgrading to 17.2. The shortcut can’t call a helper application. I have hesitated the upgrade on my iPad and all is fine still on 17.1.2.

Oct 30, 2023 5:06 PM in response to Anesthesia Dan

Unfortunately, it looks like resetting the network settings was a short-lived fix. It's crashing again now, so there's a larger issue. Hoping the app is sending crash reports to Apple and they'll fix whatever is causing this. It does seem the shortcuts are running faster, though, after resetting the network settings. I don't need to edit them for now, so I suppose I can wait for a fix.

Dec 11, 2023 6:00 PM in response to Anesthesia Dan

After installing 17.2 update

Today 12/11/23

Shortcut

Remember this - Action stopped working and said couldn't connect to helper application.

Has anyone else had a similar issue and does anyone have a fix?

Thanks

Oct 2, 2023 1:46 PM in response to Chris_V89

Yes, I’ve already updated to 17.0.2 and the problem persists.

Eric--F

Community Specialist

Oct 2, 2023 6:06 PM in response to Anesthesia Dan

Hello Anesthesia Dan,

Thanks for checking. Please contact Apple Support to investigate this further.

https://getsupport.apple.com

Cheers.

Oct 3, 2023 2:46 AM in response to Eric--F

I filed a report through the Feedback Assistant (applefeedback://) last week.

No reply so far.

Nov 7, 2023 2:09 PM in response to superswiss

Not fixed in iOS 17.1.1…

Dec 11, 2023 6:23 PM in response to Anesthesia Dan

Still broken in iOS 17.2…

JJ5816

Level 1

12 points

Jan 15, 2024 12:05 PM in response to Anesthesia Dan

Yes , shortcuts not working, any fix?

Jan 23, 2024 2:34 PM in response to Chris_V89

Unfortunately this is still broken in iOS 17.3.

11MOD

Level 1

8 points

Feb 18, 2024 12:40 PM in response to Anesthesia Dan

Still broken in 17.3.1...this is getting very annoying. Can't use my shortcuts...

Mar 21, 2024 2:33 PM in response to Nikos K.

Yep, still broken in 17.4.1, but workaround as described above still works.

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Shortcuts app in iOS 17 crashes when attempting to open shortcuts scripts which start with an IF action