Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Shortcuts app in iOS 17 crashes when attempting to open shortcuts scripts which start with an IF action

After upgrading my iPhone 13 Pro to iOS 17, I noticed that the Shortcuts app summarily crashes when I try to open a script that I created in iOS 16 which starts with an IF action.


If I recreate that script from scratch, close and dismiss the Shortcuts app and then reopen it, this new duplicate script also crashes the app. These scripts will still run, but they cannot be viewed (or edited). I reported the bug to Apple Support several days ago but have not yet received a reply.


Anyone else experiencing this problem?

iPhone 13 Pro

Posted on Sep 30, 2023 9:37 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2024 8:12 PM

I have no clue if this will work for you or not but if I go to the “Automations” tab first, then go back to “Shortcuts”, I can edit the shortcut(s) in question without issue.


Oddly enough, this doesn’t hold true for the “Gallery” tab. If I go to that tab then back and try to edit the shortcut, it causes my app to crash.


It may be worth noting that my shortcut doesn’t begin with an IF. I’ve attached a screenshot.


As mentioned by other users, the shortcut runs flawlessly I just can’t edit it without doing the aforementioned actions.


27 replies

Shortcuts app in iOS 17 crashes when attempting to open shortcuts scripts which start with an IF action

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.