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Since Sonoma update, getting error message -41 when printing from Citrix (only)

I upgraded my 2020 iMac to Sonoma on Thursday night - all went well - until I went to print reports from a specific application that uses Citrix Workplace. I have a Brother All In One laser jet printer. I can print from all other applications (all Office apps), screen shots, etc but not from this one application which is critical for my job. My IT person restarted our Citrix server and he sent me a Citrix Workplace update to install but still same issue. I have restarted my iMac a few times as well. Anyone have any ideas how to fix this? Thanks.


iMac (2017 – 2020)

Posted on Sep 30, 2023 9:49 AM

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Posted on Oct 2, 2023 12:04 PM

We are having the exact same problem. Another commenter suggested the issue lies solely with Citrix, but I don't think this is accurate.


We have two identical Mac setups that both use Citrix to connect to Blackbaud RE, an SIS/Tuition management system. One has update to Sonoma, and cannot print (giving the same error 41 message) and the other has yet to update and prints fine. Both are using identical versions of Citrix.


While Citrix's weak (they call them "fragile") printing solutions for Mac are likely part of the problem, there is something about the Sonoma update that breaks Citrix's ability to print to a local printer. Very interested to see how many people run in to this issue. If anyone reading has the same issue, please let us know the details. If I find a solution, I'll post it here.

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Question marked as Top-ranking reply

Oct 2, 2023 12:04 PM in response to balthus99

We are having the exact same problem. Another commenter suggested the issue lies solely with Citrix, but I don't think this is accurate.


We have two identical Mac setups that both use Citrix to connect to Blackbaud RE, an SIS/Tuition management system. One has update to Sonoma, and cannot print (giving the same error 41 message) and the other has yet to update and prints fine. Both are using identical versions of Citrix.


While Citrix's weak (they call them "fragile") printing solutions for Mac are likely part of the problem, there is something about the Sonoma update that breaks Citrix's ability to print to a local printer. Very interested to see how many people run in to this issue. If anyone reading has the same issue, please let us know the details. If I find a solution, I'll post it here.

Oct 11, 2023 6:25 AM in response to balthus99

Not for me yet. Still can't print on my office iMac to various printers with Citrix passthrough. I am able to print to one copy machine - a Kyocera - that is far away from my office, but not able to print to a Ricoh copy machine or to two HP laser printers closer to my office with Citrix passthrough. I can print to all printers direct from my iMac desktop. Our IT vendor has opened a ticket on this but has not told me that they have found a solution yet.

Oct 5, 2023 8:41 AM in response to kasjhaksjfhasfjk

Agreed. I tried reinstalling to the latest version of Citrix Workspace yesterday and it did not resolve the issue on my work Mac desktop for any of the printers in my office, which includes Ricoh and Kyocera copy machines and two HP printers.


Interestingly, however, I'm not having the passthrough printing issue on my home Mac desktop. I can print with the Citrix passthrough just fine on my home Mac to two different HP printers.

Oct 6, 2023 11:25 AM in response to kasjhaksjfhasfjk

Here's a Microsoft thread about the same issue in case anyone is curious:

https://techcommunity.microsoft.com/t5/azure-virtual-desktop-feedback/printing-issue-remote-desktop-on-mac-os-sonoma-14-0/idc-p/3947682#M2580

Apparently this breaks remote printing not only in Citrix, but also in Microsoft Remote Desktop. Perhaps it breaks all instances of printing from a remote session?

Oct 11, 2023 4:29 AM in response to kasjhaksjfhasfjk

I have the same problem

Upgraded iMac to Sonoma 14.0 and since then cannot print from Citrix environment - error code 41; No problem in printing directly from iMac. I still have Ventura 13.5.2 on my macbook, and printing from Citrix from the Macbook is no problem. Seems like a problem in interaction Sonoma - Citrix.

Unfortunately Apple Support could not help

Any suggestions how to solve would be most appreciated

Oct 11, 2023 9:30 AM in response to balthus99

My IT person contacted Citrix and opened a a support ticket:


This was last reply:


Hope you are doing well!


I am one of Technical lead from CVAD team.


Working on logs which you have uploaded currently.


Before Proceeding further need to confirm, you have installed UPD driver on image as per this article [ https://support.citrix.com/article/CTX140208/citrix-workspace-app-for-mac-and-linux-fail-to-redirect-local-printer-to-citrix-sessions ]

 

Incase installation was Successful , could you please take me screenshot of this installed drivers on your server , just for reference.


We have recently received multiple cases on printing issue on MAC OS Sonoma, could be a possible bug not yet confirmed so we are still working on this with our internal team . will keep you posted once we have an update.

Oct 11, 2023 10:56 AM in response to balthus99

My users reported this issue to me last week and I have found that this is an issue for Sonoma on Intel and Apple. All types of printers that map as UPD:PDF in the session get this error except for the autocreated Citrix PDF Printer. That one maps properly and when you attempt to print to it, it opens Preview but does not generate a document.


If you printer supports PostScript, you can create a printer in macOS using the Generic PostScript Printer driver and it will map as UPD:PS and will print.


The Generic PCL Printer driver maps as UPD:PDF and does not work.


We have tested with WorkSpace clients 2304, 2308, and 2309 and all 3 are affected.


I have opened a ticket open with Citrix on this issue and submitted traces a few days ago. Citrix support told me today that Apple has made changes in Sonoma that broke their UPD and that they are working on a fix.

Oct 16, 2023 12:24 PM in response to balthus99

Our IT vendor found a workaround/solution. My office has 4 devices that we print to: a Konica copier, a Ricoh copier, and two HP Laserjets. The only printer that continued to work after the Sonoma OS upgrade was the Konica copier. The other three continued to give the error message that the printer was not activated (error code 41). Our IT vendor noticed that the back end redirected printer driver being used by the Konica copier was for an HP Laserjet 2800. The other three printers were using the Citrix Universal PDF printer drivers. Our IT vendor changed the other three printers to use the HP Laserjet 2800 printer driver under Printer Properties. All of a sudden I could print to all 4 printers again.

Nov 1, 2023 7:40 AM in response to balthus99

I have hope!


My IT person said:


The new version does resolve the issue with printing from Sonoma. I have tested it with our New Citrix server and I can print from Sonoma on a Mac.


The New Citrix server is working, but we need the new load balancer to make it available outside the office.


Once it arrives, it will take a few days to get it configured. Once it is ready, I will let you know.

Since Sonoma update, getting error message -41 when printing from Citrix (only)

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