Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

7 points

Since Sonoma update, getting error message -41 when printing from Citrix (only)

I upgraded my 2020 iMac to Sonoma on Thursday night - all went well - until I went to print reports from a specific application that uses Citrix Workplace. I have a Brother All In One laser jet printer. I can print from all other applications (all Office apps), screen shots, etc but not from this one application which is critical for my job. My IT person restarted our Citrix server and he sent me a Citrix Workplace update to install but still same issue. I have restarted my iMac a few times as well. Anyone have any ideas how to fix this? Thanks.

iMac (2017 – 2020)

Posted on Sep 30, 2023 9:49 AM

Top-ranking reply

kasjhaksjfhasfjk

Level 1

8 points

Posted on Oct 2, 2023 12:04 PM

We are having the exact same problem. Another commenter suggested the issue lies solely with Citrix, but I don't think this is accurate.

We have two identical Mac setups that both use Citrix to connect to Blackbaud RE, an SIS/Tuition management system. One has update to Sonoma, and cannot print (giving the same error 41 message) and the other has yet to update and prints fine. Both are using identical versions of Citrix.

While Citrix's weak (they call them "fragile") printing solutions for Mac are likely part of the problem, there is something about the Sonoma update that breaks Citrix's ability to print to a local printer. Very interested to see how many people run in to this issue. If anyone reading has the same issue, please let us know the details. If I find a solution, I'll post it here.

View in context

29 replies

balthus99 Author

Level 1

7 points

Sep 30, 2023 11:10 AM in response to rkaufmann87

Thanks but why did the problem start right after updating to Sonoma? I have use this application for years with current printer with no issues?

rkaufmann87

Level 10

143,598 points

Sep 30, 2023 11:45 AM in response to balthus99

i get that but the problem isVERY likely that Citrix is not up to date, that is a Citrix issue. Please contact them for support on the problem.

balthus99 Author

Level 1

7 points

Sep 30, 2023 2:29 PM in response to rkaufmann87

Thansk I will have our IT person do that on Monday.

Oct 5, 2023 8:22 AM in response to kasjhaksjfhasfjk

Quick update:

Uninstalling and reinstalling the most recent version of Citrix Receiver does NOT solve the problem.

balthus99 Author

Level 1

7 points

Oct 11, 2023 5:37 AM in response to kasjhaksjfhasfjk

Anyone having any luck yet with a fix? This is so frustrating. Thanks. .

JasonQ13

Level 1

8 points

Oct 11, 2023 11:08 AM in response to JasonQ13

Citrix support told me it has to do with the deprecation of PostScript rendering in Sonoma. I found an article on it:

PostScript’s sudden death in Sonoma – The Eclectic Light Company

balthus99 Author

Level 1

7 points

Oct 11, 2023 11:45 AM in response to JasonQ13

Unfortunately the Brother printer I have has a BR Script driver which emulates postscript, but it only works in Windows. Sigh. Hoping Citrix comes up with a fix soon.

lyonstl

Level 1

8 points

Oct 17, 2023 12:41 PM in response to rkaufmann87

This is definitely a Sonoma issue since they stopped allowing post script with Sonoma.

Oct 17, 2023 6:59 PM in response to rkaufmann87

It is caused by deprecation of Postscript by Apple. Citrix and other platforms used Postscript for printing before. So OP is experiencing printing problem post update to Sonoma.

Oct 19, 2023 7:31 AM in response to kasjhaksjfhasfjk

I am also having the same issue since my update to Sonoma.

Oct 25, 2023 3:14 PM in response to balthus99

FOund a workaround. I selected the Citrix PDF printer in the program and was able to print the resulting PDF

balthus99 Author

Level 1

7 points

Oct 30, 2023 6:23 PM in response to cmjesquire

I work from home and use a personal printer not a network printer. Do you think this will work for me? Thanks.

Nov 3, 2023 12:32 AM in response to balthus99

I have a question, I have the same problem with the Citrix VDA version 1912 CU6. Which version did you use to solve this problem? thanks for your feedback.

balthus99 Author

Level 1

7 points

Nov 27, 2023 4:07 PM in response to balthus99

our IT person made these changes and yeah I can print again remotely on my home printer!!!

Since Sonoma update, getting error message -41 when printing from Citrix (only)