Level 1

7 points

Since Sonoma update, getting error message -41 when printing from Citrix (only)

I upgraded my 2020 iMac to Sonoma on Thursday night - all went well - until I went to print reports from a specific application that uses Citrix Workplace. I have a Brother All In One laser jet printer. I can print from all other applications (all Office apps), screen shots, etc but not from this one application which is critical for my job. My IT person restarted our Citrix server and he sent me a Citrix Workplace update to install but still same issue. I have restarted my iMac a few times as well. Anyone have any ideas how to fix this? Thanks.

iMac (2017 – 2020)

Posted on Sep 30, 2023 9:49 AM

Top-ranking reply

JasonQ13

Level 1

8 points

Posted on Oct 11, 2023 10:56 AM

My users reported this issue to me last week and I have found that this is an issue for Sonoma on Intel and Apple. All types of printers that map as UPD:PDF in the session get this error except for the autocreated Citrix PDF Printer. That one maps properly and when you attempt to print to it, it opens Preview but does not generate a document.

If you printer supports PostScript, you can create a printer in macOS using the Generic PostScript Printer driver and it will map as UPD:PS and will print.

The Generic PCL Printer driver maps as UPD:PDF and does not work.

We have tested with WorkSpace clients 2304, 2308, and 2309 and all 3 are affected.

I have opened a ticket open with Citrix on this issue and submitted traces a few days ago. Citrix support told me today that Apple has made changes in Sonoma that broke their UPD and that they are working on a fix.

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29 replies

lyonstl

Level 1

8 points

Oct 17, 2023 12:41 PM in response to rkaufmann87

This is definitely a Sonoma issue since they stopped allowing post script with Sonoma.

Oct 4, 2023 2:20 PM in response to kasjhaksjfhasfjk

I'm also having the exact same problem on my office Mac where we have multiple printers set up. I'm unable to print to any of them using Citrix passthrough printing. It started happening right after I updated to Sonoma 14.0.

Oct 11, 2023 6:25 AM in response to balthus99

Not for me yet. Still can't print on my office iMac to various printers with Citrix passthrough. I am able to print to one copy machine - a Kyocera - that is far away from my office, but not able to print to a Ricoh copy machine or to two HP laser printers closer to my office with Citrix passthrough. I can print to all printers direct from my iMac desktop. Our IT vendor has opened a ticket on this but has not told me that they have found a solution yet.

Oct 26, 2023 8:43 AM in response to kasjhaksjfhasfjk

My work computer is a Mac Book Pro with Mac OS Sonoma 14. The printer is a Xerox Versa C605. I have been unable to print through Caterease/Citrix, following the recent update. I can print perfectly fine from Word and such, just not Caterease/Citrix. I also get the error -41 code. Please assist 🤓

balthus99 Author

Level 1

7 points

Sep 30, 2023 11:10 AM in response to rkaufmann87

Thanks but why did the problem start right after updating to Sonoma? I have use this application for years with current printer with no issues?

balthus99 Author

Level 1

7 points

Sep 30, 2023 2:29 PM in response to rkaufmann87

Thansk I will have our IT person do that on Monday.

Oct 5, 2023 8:22 AM in response to kasjhaksjfhasfjk

Quick update:

Uninstalling and reinstalling the most recent version of Citrix Receiver does NOT solve the problem.

balthus99 Author

Level 1

7 points

Oct 11, 2023 5:37 AM in response to kasjhaksjfhasfjk

Anyone having any luck yet with a fix? This is so frustrating. Thanks. .

balthus99 Author

Level 1

7 points

Oct 11, 2023 11:45 AM in response to JasonQ13

Unfortunately the Brother printer I have has a BR Script driver which emulates postscript, but it only works in Windows. Sigh. Hoping Citrix comes up with a fix soon.

Oct 19, 2023 7:31 AM in response to kasjhaksjfhasfjk

I am also having the same issue since my update to Sonoma.

balthus99 Author

Level 1

7 points

Oct 30, 2023 6:23 PM in response to cmjesquire

I work from home and use a personal printer not a network printer. Do you think this will work for me? Thanks.

Nov 3, 2023 12:32 AM in response to balthus99

I have a question, I have the same problem with the Citrix VDA version 1912 **6. Which version did you use to solve this problem? thanks for your feedback.

balthus99 Author

Level 1

7 points

Nov 27, 2023 4:07 PM in response to balthus99

our IT person made these changes and yeah I can print again remotely on my home printer!!!

JasonQ13

Level 1

8 points

Oct 11, 2023 11:08 AM in response to JasonQ13

Citrix support told me it has to do with the deprecation of PostScript rendering in Sonoma. I found an article on it:

PostScript’s sudden death in Sonoma – The Eclectic Light Company

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Since Sonoma update, getting error message -41 when printing from Citrix (only)