How to remove a third party iPhone app and download a fresh copy

Question

Level 1

9 points

How to remove a third party iPhone app and download a fresh copy

I have been using an app (WW) for a long time and I believe something has gotten corrupted as it no longer works as it should. I'm not sure how long ago this happened, but I have tried deleting the app and turning off the phone several times. When I download the app again, I get the same problems. I have also cleared the cache various times on the iPhone 13 Pro X. I'd like to know if there is something else I need to do to clear out any remnants of that app before trying to reinstall it. Any help would be appreciated.

iPhone 13 Pro Max

Posted on Sep 30, 2023 9:32 AM

Reply

Answer 1

Top-ranking reply

lobsterghost1

Level 10

149,544 points

Sep 30, 2023 9:41 AM in response to katemap

If deleting the app, then reinstalling it doesn't fix whatever is wrong with the app, you need to contact the App Developer for help with their product. There's only one way to delete an app, which from your description, you've done.

Here is now to contact an App Developer --> How to contact an app developer - Apple Support

Reply

Answer 2

katemap Author

Level 1

9 points

Sep 30, 2023 9:48 AM in response to lobsterghost1

I just realized that I can only get help with Apple apps on here. Sorry for the inconvenience. I did try the developer. Waiting to hear back.

Thank you for your response, lobsterghost1.

Reply

Answer 3

Sep 30, 2023 10:51 AM in response to katemap

You're welcome. And there was no inconvenience at all!

Reply

How to remove a third party iPhone app and download a fresh copy

Similar questions