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I had a custom email sound set up for senders marked as VIP, for my iPhone and iPad, but it is no longer working. I tried setting up a new alert, but that is not working either. Was this functionality eliminated?
iPad, iPadOS 16
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If you are unable to resolve the issue, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
I have had the same problem after I updated my phone from the iPhone 12 to the iPhone 14 and it immediately stopped working. I have reset my phone to factory settings 2x with apple support. Erased everything and after months of still nothing I made it to the Apple Store which is over an hour a way and nothing. Not to mention while they tried to figure it out some of my settings turned off and I can't seem to get them back on. It's frustrating for sure. Wish I had the answer but I am in the same boat as you.
iPadOS 16/17 still supports setting a notification sound of your choice:
Settings > Notifications > Mail > Customise Notifications > VIP >
Hi,
Thank you for the quick reply. I had already set alerts with the same instructions you shared, both on my iPhone and on my iPad. For some reason, I am no longer alerted with the custom sound or any other method, when I receive emails from senders marked as VIP’s. I removed the custom alert and then added it back, but I still doesn’t work on either device. I thought maybe the functionality had been discontinued, but it does not sound as if it has. Not sure why it’s not workin. Just odd.
I appreciate your trying to help. If anyone else has had this issue and has been able to resolve it, please let me know.
Setting custom sounds for vip email not working
