iPad stuck in a black screen

Forced shut down restart does not work, I just go back to the loop.


[Re-Titled by Moderator]

iPad, iPadOS 16

Posted on Sep 30, 2023 4:21 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2023 4:36 PM

Hi there,


You will likely need to put your iPad in recovery mode and reset it, which will erase all of the data on the iPad. These instructions should help:


  1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
  2. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
  3. Connect your iPad to your computer using a USB cable.
  4. Keep your iPad connected and wait until the recovery mode screen appears:
  • For an iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.


  • For an iPad with a Home button: Press and hold both the Home and the top (or side) buttons at the same time. 





  1. Keep holding the button (or buttons) until you see the recovery mode screen:
  2. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad.
  3. After the Update or Restore completes, set up your iPad.


I hope this helps!


1 reply
Question marked as Top-ranking reply

Sep 30, 2023 4:36 PM in response to dw_act

Hi there,


You will likely need to put your iPad in recovery mode and reset it, which will erase all of the data on the iPad. These instructions should help:


  1. Make sure that your Mac is up to date. If you're using iTunes, make sure you have the latest version of iTunes.
  2. On a Mac with macOS Catalina, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. If iTunes is already open, close it, then open it again. Find out which macOS your Mac is using.
  3. Connect your iPad to your computer using a USB cable.
  4. Keep your iPad connected and wait until the recovery mode screen appears:
  • For an iPad without a Home button: Press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button.


  • For an iPad with a Home button: Press and hold both the Home and the top (or side) buttons at the same time. 





  1. Keep holding the button (or buttons) until you see the recovery mode screen:
  2. Locate your iPad on your computer. When you see the option to Restore or Update, choose Update. Your computer will try to reinstall the software without erasing your data. Wait while your computer downloads the software for your iPad.
  3. After the Update or Restore completes, set up your iPad.


I hope this helps!


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iPad stuck in a black screen

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