iPad shutdown in loop

My iPad keeps going from the iPad screen with the apple then to a black screen. Won't close completely or open at all.


[Re-Titled by Moderator]


iPad, iPadOS 17

Posted on Dec 31, 2024 9:22 PM

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Question marked as Top-ranking reply

Posted on Jan 1, 2025 1:16 AM

If you already tried (to no avail) to put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

but the issue persists, it could be a hardware (screen? digitizer? other internal component?) failure but we, just users like you, can't dignose that kind of issue remotely, sorry.


I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jan 1, 2025 1:16 AM in response to 44Dor44

If you already tried (to no avail) to put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your iPad, using these instructions:

  • On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

but the issue persists, it could be a hardware (screen? digitizer? other internal component?) failure but we, just users like you, can't dignose that kind of issue remotely, sorry.


I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or, even better, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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iPad shutdown in loop

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