Face ID not working after I dropped my iPhone

Was at work today Face ID had always worked for me even if I drop my phone a million times, I dropped it and about an hour later found out my face wasn’t working I reset my face still wouldn’t work restarted phone still wouldn’t work and then took me to a website saying I should update it which it’s up to date still nothing


[Re-Titled by Moderator]

Posted on Sep 30, 2023 6:27 PM

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Posted on Sep 30, 2023 6:32 PM

Phones in general are going to eventually fail if you drop them enough. Sounds like you found the limit for your phone. It will need to be repaired. Make an appointment at an Apple store to have the phone evaluated.


~Lyssa

3 replies

Sep 30, 2023 6:40 PM in response to Knighter667

Knighter667 Said:

"My phone is up to date and still will not let me have my Face ID, I had it before and then it just stopped working"

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For reference...

Troubleshooting Face ID:

Overview these two links:


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Face ID not working after I dropped my iPhone

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