I could not access the icloud email on my son's ipad. I re booted the ipad to re set it with his icloud hoping he could access the email. But.. When I turn on the ipad on and add his apple ID and password the verification code is being sent to an old number. I can log into his Icloud from our mail computer but can't find anywhere to change his phone number. Is there anything that I can do? Thank you
Hello Kmilne81,
Thanks for choosing the Apple Support Communities. It sounds like you are trying to get a verification code for two-factor authentication. We have a set of steps to help you get a code, or request account recovery. Try the steps below.
Get a verification code and sign in with two-factor authentication - Apple Support
Also, if you can successfully log in to the Apple ID, try changing the phone number by following: Add or remove trusted phone numbers on Mac - Apple Support
We hope this helps.
Cheers!
Hello Kmilne81,
Thanks for choosing the Apple Support Communities. It sounds like you are trying to get a verification code for two-factor authentication. We have a set of steps to help you get a code, or request account recovery. Try the steps below.
Get a verification code and sign in with two-factor authentication - Apple Support
Also, if you can successfully log in to the Apple ID, try changing the phone number by following: Add or remove trusted phone numbers on Mac - Apple Support
We hope this helps.
Cheers!
Verification code going to an old phone number
