Album Artwork Wrong on iPhone but correct in iTunes

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Level 1

8 points

Album Artwork Wrong on iPhone but correct in iTunes

I just upgraded to a iPhone 15 pro and iOS 17. When I went to sync my new iPhone to my iTunes and install my backup of my old phone a good chunk of the album artwork on songs got mixed up with the wrong artwork being used somehow on my iPhone only. The artwork in iTunes remains correct. I’ve tried signing in and out of my Apple ID on my iPhone. I’ve tried deleting and redownloading the album artwork and then sync my iPhone again. Nothing has worked.

iPhone 15 Pro

Posted on Oct 1, 2023 4:43 AM

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Answer 1

Top-ranking reply

Vilas_S

Community Specialist

Oct 3, 2023 7:00 AM in response to Flyers182AVA

Hello Flyers182AVA,

Thank you for using Apple Support Communities and for sharing these details with us. You've done a great job in troubleshooting this unexpected behavior. We'd like to recommend one more step to see if we can get this issue sorted out. Try the steps below:

1.) Delete the Music app off your iPhone. This step will remove songs you've downloaded or added for offline use: Delete apps on your iPhone, iPad, and iPod touch - Apple Support

2.) Reinstall the Music app: Redownload apps and games from Apple - Apple Support

These steps might be able to help refresh things. If your issue continues, please reach out to Apple Support. They might have to investigate this issue further with you. Use this link to reach them: Get Support

Thank you for using Apple Support Communities. Take care.

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Answer 2

ryane77

Community Specialist

Oct 3, 2023 10:16 AM in response to Flyers182AVA

Hi Flyers182AVA,

When you delete the Music app, any songs you've downloaded directly to your device or synced will be removed, so you'll need to re-sync those: Sync music between your Mac and iPhone, iPad, or iPod touch - Apple Support

Take care.

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Answer 3

Flyers182AVA Author

Level 1

8 points

Oct 4, 2023 5:23 PM in response to ryane77

So this worked for the most part. Now it's only a couple albums that for some reason won't upload correctly. But the issues it not as widespread as it once was. Now I'm dealing with a issue with some albums not syncing even though I have them selected to be synced to my iPhone.

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Answer 4

Flyers182AVA Author

Level 1

8 points

Oct 3, 2023 7:14 AM in response to Vilas_S

If I delete the music app once I reinstall it will my music that was there be automatically added back on or will I have to resync my iPhone to iTunes?

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Answer 5

Lager1

Community Specialist

Oct 4, 2023 5:43 PM in response to Flyers182AVA

Hello Flyers182AVA,

Thanks for those details. At this point, please reach out to Apple Support directly, as this may require closer guidance: Get Support

Cheers!

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Album Artwork Wrong on iPhone but correct in iTunes

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