Level 1

4 points

Cannot get past Recovery Assistant. "Agree" button not clickable.

I have forgotten my Mac password. I can log into Recovery Assistant with Apple ID and password, and approve the login on another device, but on the Mac it then brings me a list of Terms and Conditions. The "Agree" button is faded out and cannot be clicked. The Back button can be clicked, but brings me back to the main login page.

iMac 27″, macOS 13.5

Posted on Oct 1, 2023 12:08 PM

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1 reply

Oct 2, 2023 5:37 AM in response to eoin181

If you forgot your Mac login password:

https://support.apple.com/en-us/HT202860

Reset your Mac login password - Apple Support:

macOS User Guide - Apple Support

If you can't reset your Mac login password:

https://support.apple.com/en-us/HT212190

If your Apple ID is locked or disabled:

If your Apple ID is locked or disabled - Apple Support

If you encrypted your Mac’s boot disk with FileVault 2:

This prevents you from using your Apple ID to reset your password (since the password is used in FileVault’s encryption).

Read this Apple support document for more information about FileVault:

"Turn Off FileVault" Button Grayed Out - Apple Community

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Cannot get past Recovery Assistant. "Agree" button not clickable.

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