Upgraded to macOS Sonoma a couple days ago.
Crashed 4x in the last two days when using QuickTime Player, 2x when using it to record video, 2x when using it to play .mp4 files. On each occasion a report was forwarded to Apple.
Any known fixes?
MacBook Pro 13″, OS X 10.11
The problem is still there. Why apple is so slow fixing this BIG problem???
No issue with phone. Do you know if Apple has sent this issue to engineers? If not, I’d try to get this issue to engineers.
It was a crazy situation. Apple would blame it on my iPhone case, cell provider. Even replaced phone under AppleCare. Lots of other people were having same issue. Had to do with “mic mode” setting when talking on speaker phone.
asprovidence wrote:
No issue with phone. Do you know if Apple has sent this issue to engineers? If not, I’d try to get this issue to engineers.
It was a crazy situation. Apple would blame it on my iPhone case, cell provider. Even replaced phone under AppleCare. Lots of other people were having same issue. Had to do with “mic mode” setting when talking on speaker phone.
You seem to be replying to the wrong thread here. What does this have to do with Quicktime Player on the Mac?
Just tried this fix and so far it's working! Was able to grab screen shots from 12 QT videos very quickly and easily after this fix and thus far total screen freeze/crashing. Fingers crossed! Thank you!
This is getting ridiculous. I don't care why this issue happens and what workarounds there are. I'm an Apple user since 1993 and I don't have the time or nerve to worry about issues like this. Please spare me "did you already do this and that…". Yes I did.
QT Player freezes the whole system and it has been reproduced often enough. I'm working 8-10 hours a day in Final Cut and for clients expecting me to deliver in time and it's just plain embarrassing that QT isn't even able to play videos anymore. And by the way QuickLook in fullscreen also freezes the system — epic!!
I paid a lot of money and I expect nothing less than a working system.
PS: Thanks, Apple, for deleting my original post. Just shows how much you care ♥️
I am having this same issue. Terrible crashes both with intentionally running QuickTime and with unintentionally setting off the mini "preview play" feature they now offer when you click on icons on the desktop and in folders, for video files. Very frustrating, requires full restart.
I run a second monitor in mirror mode, which a lot of graphic designers do.
I've just "solved" it by installing VLC player and setting everything to open automatically in that. I'm sure this solution won't work for those reliant on special QuickTime features, but I'm too tired of waiting literal months while Apple solves it.
Sonoma 14.4 is out, and some people have reported it fixed this problem. It's worth a try.
Also, this problem does not seem to occur when extending desktop - which would seem a much more practical way to use that screen real estate...
This is not a hardware issue, it is a software issue in macOS Sonoma.
Most video files crash QuickTime while in Mirrored mode on macOS Sonoma.
The only options until Apple fixes the issue are:
1) to not use your machine in Mirrored mode
2) Use a third party video player
3) Downgrade to macOS Ventura
This! I'm in a position now where I'm facing the same discussion with Apple. Had an initial call, guy on the line told me that I need to do a lot of tests, reinstall the OS, or format the whole Mac if a reinstall doesn't work, otherwise he is not allowed to reach out to the devs. I'm reluctant to go further, especially after reading this.
Truth be told: people do use external screens. They do use mirroring. It's hard to believe that nobody in the Apple dev team does that.
MacJam2010 wrote:
This! I'm in a position now where I'm facing the same discussion with Apple. Had an initial call, guy on the line told me that I need to do a lot of tests, reinstall the OS, or format the whole Mac if a reinstall doesn't work, otherwise he is not allowed to reach out to the devs. I'm reluctant to go further, especially after reading this.
Truth be told: people do use external screens. They do use mirroring. It's hard to believe that nobody in the Apple dev team does that.
I understand how frustrating this is, it's fair to say that for those affected this is a very serious issues.
The problem, however, is harder to pin down than a "bug in Sonoma"... many users do NOT see this problem, even when using mirrored screens. I have tested this on all of my macs (Intel and Apple Silicon), as well as those of a few friends, all running Sonoma. I could NOT reproduce this problem, despite using a plethora of different macs and displays.
It is good to know that you are not experiencing this issue, I wish I could say the same. What is your current setup? I am using an M1 MacBook Air connected to an external Samsung monitor via the official Apple Multiport USB-C AV Adapter.
alexanderlindo wrote:
It is good to know that you are not experiencing this issue, I wish I could say the same. What is your current setup? I am using an M1 MacBook Air connected to an external Samsung monitor via the official Apple Multiport USB-C AV Adapter.
My working machine is a 2019 16" MBP (Intel). I am using it with different HDMI displays, in mirror or extended desktop mode. What I don't have is the Apple Multiport USB-C AV Adapter; I don't have access to one of those to test, I have used different USB-C to HDMI adapters and also USB-C docks that have an HDMI port.
I have also tested this it with an M1 Max Mac Studio, and could not make the problem happen.
It seems that the Apple AV adapter may be a big part of the problem.
Luis Sequeira1 wrote:
alexanderlindo wrote:
It is good to know that you are not experiencing this issue, I wish I could say the same. What is your current setup? I am using an M1 MacBook Air connected to an external Samsung monitor via the official Apple Multiport USB-C AV Adapter.
My working machine is a 2019 16" MBP (Intel). I am using it with different HDMI displays, in mirror or extended desktop mode. What I don't have is the Apple Multiport USB-C AV Adapter; I don't have access to one of those to test, I have used different USB-C to HDMI adapters and also USB-C docks that have an HDMI port.
I have also tested this it with an M1 Max Mac Studio, and could not make the problem happen.
It seems that the Apple AV adapter may be a big part of the problem.
Indeed, you'd be correct, Your MacBook Pro is Intel-based and your M1 Max Mac Studio does not rely on usb adapters for hdmi connections. So that would narrow the issue down to QuickTime having issues with mirrored display mode on Apple Silicon based MacBooks who rely on usb-c adapters for hdmi connections.
MacJam2010 wrote:
Just because I read it in this thread: using the Apple AV adapter OR a dedicated USB-C to DisplayPort adapter doesn't make a difference. Both make the system crash. Same goes for HDMI adapters.
You are re-enforcing what I have said. On macOS Sonoma, QuickTime is having issues with mirrored display mode on Apple Silicon based MacBooks who rely on usb-c adapters for hdmi connections.
OP here, this issue may be resolved. It was reported above that the problems with playing mp4 files might be connected to using an external monitor.
Last night I upgraded to Sonoma 14.4. This morning I disconnected my external monitor and played a 20-minute mp4 file w/o problems. This is hardly conclusive ... but the hint is to do this: 1. upgrade your OS, and 2. disconnect your external monitor.
macOS Sonoma crashes when using QuickTime Player
