Photo and video attachments in texts not opening
why does my attachment in an iphone text show blank with a question mark or download option but nothing happens
iPhone 13 Pro Max, iOS 17
User profile for user:
Jeff_888
User level:
Community Specialist
Hi suzie114,
Thank you for participating in the Apple Support Communities. We understand you're having trouble downloading photo and video attachments in Messages. First, we recommend making sure you have a strong Wi-Fi or cellular connection. Next, try restarting your iPhone as it can refresh iOS, apps and connections. You may also want to check to make sure you have plenty of storage space available on your iPhone to allow for downloads. Here's how to check if needed: How to check the storage on your iPhone and iPad.
Take care.