Reinstalling macOS

I have made a bootable macOS High Sierra USB with the Base System file in it. It is discoverable on startup while holding the Options key. But, when proceeding to select reinstall macos on the macos utilities page, the process returns an error "The recovery server could not be contacted"


I have connected the macbook on WiFi and have changed date on Terminal already but still stuck.


Kindly assist

MacBook Pro 13″, macOS 10.13

Posted on Oct 1, 2023 9:11 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2023 9:46 AM

By "burning" the BaseSystem.dmg file to USB you are only creating a boot USB stick which acts like Internet Recovery Mode. Unfortunately like @John Galt mentions, it seems for about a month now people have not been able to use Internet Recovery Mode to install macOS....at least for older hardware and older versions of macOS which happens to include 10.13 High Sierra.


Your best option would be to create a full macOS 10.13 USB installer using the instructions in this Apple article, but it will require access to another Mac compatible with macOS 10.13:

Create a bootable installer for macOS - Apple Support


Generally you need a Mac from Late-2009 to 2018 to create a bootable macOS 10.13 USB installer.


If your Mac supports macOS 10.11, then you would generally need a Mac from 2007 to 2015 to create a 10.11 installer.


If your Mac supports a later version of macOS, then you would need another Mac which also supports that OS. In fact if your Mac supports a later version of macOS like 10.15, 11.x, or 12.x, then you should try accessing Internet Recovery Mode using Command + Option + R to see if you can access the later online macOS installer....unfortunately some Macs will still only attempt to access the older online macOS installer for the OS which shipped with the Mac from the factory.


You can use the information in this article to identify which versions of macOS are compatible with various Apple hardware in order to know what OS your Mac can handle and also to find out if you know anyone with another Mac which can be used to create the bootable USB installer for your Mac.

https://eshop.macsales.com/guides/Mac_OS_X_Compatibility


Another option if you are unable to create a bootable macOS USB installer and Internet Recovery Mode does not work even when using Command + Option + R, then you could consider trying to install Linux Mint onto the older Mac. Linux Mint should be easy to install and should just work on older non-USB-C Mac models. It will require you to learn a new OS, but it is a great way to extend the useful life of an older computer. Linux is not for everyone though. You can test Linux Mint out by selecting the "Live" mode option when booting the Linux Mint installer which will give you a bit of an idea of what it will be like, but keep in mind performance will be very slow when booting it from a USB stick...performance will be great once it is installed to the internal drive....assuming the internal drive is still healthy.


You can try contacting Apple Support to see what they have to say about the Internet Recovery Mode servers...just make sure to tell them the Apple forums are full of people not being able to reinstall macOS that way and are receiving the same error you did. Chances are support will be oblivious to the issue and blame your old computer or network connection.


You can also contact Apple corporate to let them know about the issue and how you feel that you can no longer reinstall macOS because of the online server issue, since that is the only method they provided you for reinstalling macOS when you don't have access to any other compatible Macs.

Contact - How to Contact Us - Apple


Maybe at the very least they could at least update their documentation to tell people Internet Recovery Mode is no longer supported.



6 replies
Question marked as Top-ranking reply

Oct 3, 2023 9:46 AM in response to DavidTZ

By "burning" the BaseSystem.dmg file to USB you are only creating a boot USB stick which acts like Internet Recovery Mode. Unfortunately like @John Galt mentions, it seems for about a month now people have not been able to use Internet Recovery Mode to install macOS....at least for older hardware and older versions of macOS which happens to include 10.13 High Sierra.


Your best option would be to create a full macOS 10.13 USB installer using the instructions in this Apple article, but it will require access to another Mac compatible with macOS 10.13:

Create a bootable installer for macOS - Apple Support


Generally you need a Mac from Late-2009 to 2018 to create a bootable macOS 10.13 USB installer.


If your Mac supports macOS 10.11, then you would generally need a Mac from 2007 to 2015 to create a 10.11 installer.


If your Mac supports a later version of macOS, then you would need another Mac which also supports that OS. In fact if your Mac supports a later version of macOS like 10.15, 11.x, or 12.x, then you should try accessing Internet Recovery Mode using Command + Option + R to see if you can access the later online macOS installer....unfortunately some Macs will still only attempt to access the older online macOS installer for the OS which shipped with the Mac from the factory.


You can use the information in this article to identify which versions of macOS are compatible with various Apple hardware in order to know what OS your Mac can handle and also to find out if you know anyone with another Mac which can be used to create the bootable USB installer for your Mac.

https://eshop.macsales.com/guides/Mac_OS_X_Compatibility


Another option if you are unable to create a bootable macOS USB installer and Internet Recovery Mode does not work even when using Command + Option + R, then you could consider trying to install Linux Mint onto the older Mac. Linux Mint should be easy to install and should just work on older non-USB-C Mac models. It will require you to learn a new OS, but it is a great way to extend the useful life of an older computer. Linux is not for everyone though. You can test Linux Mint out by selecting the "Live" mode option when booting the Linux Mint installer which will give you a bit of an idea of what it will be like, but keep in mind performance will be very slow when booting it from a USB stick...performance will be great once it is installed to the internal drive....assuming the internal drive is still healthy.


You can try contacting Apple Support to see what they have to say about the Internet Recovery Mode servers...just make sure to tell them the Apple forums are full of people not being able to reinstall macOS that way and are receiving the same error you did. Chances are support will be oblivious to the issue and blame your old computer or network connection.


You can also contact Apple corporate to let them know about the issue and how you feel that you can no longer reinstall macOS because of the online server issue, since that is the only method they provided you for reinstalling macOS when you don't have access to any other compatible Macs.

Contact - How to Contact Us - Apple


Maybe at the very least they could at least update their documentation to tell people Internet Recovery Mode is no longer supported.



Oct 2, 2023 2:41 PM in response to DavidTZ

After several months of reports essentially identical to yours, I have come to the conclusion that it is no longer possible to reinstall certain older macOS versions (High Sierra or earlier) regardless of the method used.


Apple has been characteristically silent on the matter, but if contacting Apple's Recovery servers is required, they may have pulled the plug. Changing the Mac's time and date won't help.


Does your old Mac have an optical disc drive? If so you may have options.


Do you know its specific model identifier? MacBookPro6,2 or MacBookPro8,2 are two examples from that era.

Oct 11, 2023 1:33 PM in response to DavidTZ

In that case you will need to obtain a Mac OS X Snow Leopard Install DVD in retail packaging.


It looks like this:



There are no legitimate download sources. If you find a source for one, or a "bootable USB" offered for sale, then by definition it is not legitimate.


Apple no longer sells those discs but they are readily available on the used market. Accept no substitute because that disc is the only practicable method to reinstall that Mac's originally installed operating system.


Boot from that disc, install that operating system (OS X 10.6.3) and update it using Software Update. That will result in OS X 10.6.8, which will incorporate the App Store, which conveys the ability to upgrade to the latest macOS version compatible with that Mac (High Sierra). Read How to download macOS - Apple Support. Scroll down to High Sierra 10.13. Follow its instructions (use Safari).

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Reinstalling macOS

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