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Hello, my apple ID account is locked and i am unable to unlock it. I have followed and tried the on screen instructions but it keeps saying that verification server is down. How to go about after this?
iPhone 14 Pro Max, iOS 17
If you see an Apple ID (account) disabled message, select your situation from one of the cases below. What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)
Check if the server really is down and if it is, wait for it to come online again. Apple - Support - System Status
● If you see a message that says "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked" you need to do as directed in the document If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support which is you must contact Apple Support. Use this special link: https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362. This is not something you can resolve on your own.
● If a message says your Apple ID is locked or disabled "for security reasons", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article ➞ If you forgot your Apple ID password - Apple Support
If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support
If you cannot resolve it yourself, try one of these contact methods:
- Contact Apple for help with Apple ID account security ➞ Contact Apple for support and service - Apple Support
- Click here --> Choose your country or region - Official Apple Support Select your country, then a product.
If you see an Apple ID (account) disabled message, select your situation from one of the cases below. What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.)
Check if the server really is down and if it is, wait for it to come online again. Apple - Support - System Status
● If you see a message that says "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked" you need to do as directed in the document If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support which is you must contact Apple Support. Use this special link: https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362. This is not something you can resolve on your own.
● If a message says your Apple ID is locked or disabled "for security reasons", the document If your Apple ID is locked or disabled - Apple Support directs you to reset your password as outlined in this article ➞ If you forgot your Apple ID password - Apple Support
If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period, as outlined in this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support
If you cannot resolve it yourself, try one of these contact methods:
- Contact Apple for help with Apple ID account security ➞ Contact Apple for support and service - Apple Support
- Click here --> Choose your country or region - Official Apple Support Select your country, then a product.
Unlock Apple ID account
