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neelambari Author

Level 1

5 points

Cannot back up my device

Hi, I cannot back up my device since the screen is blackout completely and the phone is unresponsive

iPhone 13, iOS 16

Posted on Oct 2, 2023 4:16 AM

Top-ranking reply

MrBill3

Level 10

105,143 points

Posted on Oct 2, 2023 4:41 AM

Hello,

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until you see the Apple logo (could be as long as 30 seconds)

The timing is a little critical, you may have to try it several times. See this for more detail:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

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Cannot back up my device

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