iPhone don’t recognize contact names in incoming calls

Hi mário48,

Thanks for posting. To confirm, if you open the Contacts app, you see the contact names and numbers as expected, and you see them in your call history as expected, but not when the call comes in, correct?

As a start, make sure you've updated to the latest for iOS 17. You can verify if you have anything available by tapping Settings > General > Software Update. Be sure to back up first: Update your iPhone or iPad - Apple Support

Then check Settings > General > About to see if you're prompted for any carrier updates, which could help: Manually update your carrier settings on your iPhone or iPad - Apple Support

If this doesn't help, we recommend contacting your wireless carrier next. They'd be in the best position to assist with a potential caller ID issue, particularly as you mentioned you're roaming.

Take care.

Please also report that at the feedback of Apple: Feedback - iPhone - Apple

Pitching in. I have the exact same issue. Roaming from Portugal, residing in Germany. Any calls coming from Portugal to my portuguese number do not have a name in it. Recents in Phone app shows the name. Very annoying

Exactly the same.

iPhone 15 bought in Japan with 1 SIM (China Telecom) and 1 eSIM (Hong Kong CSL).

Incoming calls from China mainland don’t tell me the caller’s name, just caller’s phone number (without country code prefix) while I’m in HK.

Home Country: China

SIM Card Operator: China Mobile

IOS Version: 17.4 (and Previous Versions too)

Same Issue observed in: Hong Kong, Singapore, Denmark, Switzerland, France and Germany

This is really something annoying. Any solutions?

Just to compare, what are the countries of origin and roaming you are using?

Hi, I am having the same problem, were you able to solve it? Thanks!

I am in Denmark and same issue… but thank you anyway!

Hi I have the same issue.

country of orygin: Poland

Country of roaming: Switzerland

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regards

michal