QR codes not showing in emails with Sonoma 14.0 or iOS 17.0.2

Good afternoon,

I received a few emails with QR codes I need to use for work. Since updating to Sonoma 14.0 on MacBook Air and iPhone 13 Pro Max with 17.0.2 all I get is a box with a question mark in a blue circle. on the iPhone I went to settings , mail, privacy, and unchecked protect mail activity and block all remote content. This what I found when I did a search. this did not change anything. not sure how resolve issue on MacBook.

Thank you

iPhone 13 Pro Max, iOS 17

Posted on Oct 2, 2023 9:14 AM

Reply
2 replies

Oct 4, 2023 8:31 AM in response to rnemtb2

Hello rnemtb2,


We have a great support article that might help with this. Please take a look at it here: If you can’t receive emails in Mail on Mac - Apple Support. Follow the applicable steps for not being able to load those QR images here:


      • "Check whether Mail is retrieving a large message or a message with large attachments. See View Mail activity.
      • Check if you’re using filters in the message list that are preventing expected messages from being shown.
      • Try sorting messages in the message list by Date or another attribute, or searching for messages, to verify if you received them.
      • Check whether your account is offline or disabled (inactive).
      • If you’re missing emails from a specific person or group, check whether you blocked messages from them.
      • Try quitting Mail, then opening it again.
      • Choose Window > Connection Doctor, then follow any instructions in the Details column. Check for problems logging in to email accounts or with the incoming Mail server, or with firewall software blocking network traffic.
      • Check whether you’re affected by another firewall, such as software installed separately from macOS or built into an internet sharing router, or administered by your email account provider. Contact the appropriate person for information.
      • If you’re still having problems, contact your email account provider to verify your user name, password, incoming mail server, and other required information. Then verify the information is entered correctly in Mail account settings."



We hope this helps. Let us know if we can assist with anything else at all. Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

QR codes not showing in emails with Sonoma 14.0 or iOS 17.0.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.