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Fraudulent billing?

Hi,

I have been playing the Candy Crush game. It will ask if you want to purchase lives. I have done this several times, but when looking at the bill it is charging way more than it states on the game. The game says $1.99, but 21.99 is taken from my account. This is misleading and fraudulent.

Posted on Oct 2, 2023 9:41 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2023 10:11 AM

1.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


2.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.




2 replies
Question marked as Top-ranking reply

Oct 2, 2023 10:11 AM in response to galglo

1.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


2.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


Or try to ->  Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)

 

If you have requested a refund, you must wait until Apple has approved. Then you will receive a message from Apple.

Refunds are not guaranteed. For more information, see the Terms & Conditions.




Oct 2, 2023 5:03 PM in response to galglo

I would speak directly to Apple Support for an explanation of what has occurred.


World-wide Apple Support -

Contact Apple for support and service – Apple Support


M1 Mac mini, macOS 13.5.2;  Watch, series 7 GPS/cellular, watchOS 10.0.1; iPad Pro 2nd Gen, iPadOS 17.0.1; iPhone 12 Pro, iOS 17.0.1; TV 4th Gen, tvOS 17; HomePods, audioOS 17 and Airport Express w/ Airplay 2

Fraudulent billing?

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