Callers can’t hear me on calls after iOS 17 update

I have an iPhone 12 and I updated to iOS 17 yesterday. When I receive or place calls, I can hear the person but they can’t hear me. I tried my phone, speakerphone, AirPods, and my car Bluetooth and nothing works. Voice memos work and FaceTime audio works. I’m only experiencing this issue with calls. I’ve restarted my phone several times and nothing works.

iPhone XS, iOS 14

Posted on Oct 2, 2023 3:26 PM

Top-ranking reply

Jeff_W.

Community Specialist

Posted on Oct 4, 2023 2:18 PM

Hi e_a_11,

Welcome to the Apple Support Communities.

Please try these troubleshooting steps first if the microphone issue only happens with phone calls: If you can't make or receive calls on your iPhone:

The following steps may also help to resolve the issue:

Turn Airplane Mode on wait about a minute, then disable Airplane Mode again.
Open Settings > General > About on your iPhone and install any carrier updates if you are prompted.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
Try using your iPhone in multiple locations to be sure this is not a coverage issue.
Contact your carrier to be sure there are no outages or issues with your account.

All the best!

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Callers can’t hear me on calls after iOS 17 update

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