The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I’ve occasionally had issues where iMessage chats between 2 iPhone users are spontaneously converted to text. Since upgrading to my iPhone 15 Pro Max (IOS 17.0.2) this seems to be happening more often. Any ideas/suggestions?
Hello BayouBwana,
iMessage does need both parties to be connected to Wi-Fi or cellular data. If not, then the message will send as SMS.
What is the difference between iMessage and SMS/MMS? - Apple Support
Next time you see this happen, verify you're connected as above, and if so, ask the other party if they are also.
If both of you are connected to Wi-Fi or cellular data, but the message is still showing as SMS (green), you'll want to contact Apple Support. They can take a look at why this could be happening.
We hope this information is useful. Kind regards.
Hello BayouBwana,
iMessage does need both parties to be connected to Wi-Fi or cellular data. If not, then the message will send as SMS.
What is the difference between iMessage and SMS/MMS? - Apple Support
Next time you see this happen, verify you're connected as above, and if so, ask the other party if they are also.
If both of you are connected to Wi-Fi or cellular data, but the message is still showing as SMS (green), you'll want to contact Apple Support. They can take a look at why this could be happening.
We hope this information is useful. Kind regards.
IOS 17 on iPhone 15 Pro Max converting iMessage to text
