You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 15 Pro Max Camera Blurry and Out of Focus

Hi All,


It seems im not having a very good experience with the new iPhone 15 Pro Max. Coming from a 14 Pro Max the pictures were great. nice and sharp, never had issues with "blur" or "grainy" photo's.


This new iPhone seems to be a downgrade in the photo's it can produce. I'm constantly getting very grainy photo's even with the slightest bit of zoom after the photo has been taken.


I have tried all resolution's etc (12mp, 24mp, 48mp HEIF & Pro Raw.) this has affected th 1x and 5x camera.


My 14 won me a few awards for photo's and consider myself fairly knowledgeable on iPhone Photography. The 15 just isn't putting out good quality images.


All photo's are stored "on device" so there is no iCloud trickery happening.


The below is an example of what I am talking about.



[Re-Titled by Moderator]

iPhone 15 Pro Max

Posted on Oct 2, 2023 8:01 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2023 5:14 AM

I am soooo annoyed about this! I purchased the iPhone 15 pro for the camera and complete disappointment so far. All photos are blurry, grainy, and just remind me of the iPod touch. Apple please fix this! Can’t figure out if this is a software problem or a hardware one!

Similar questions

526 replies

Oct 27, 2023 7:09 AM in response to Maheshmali

Maheshmali wrote:

I also facing this problem apple! When i open my camera preview image is really cool but when I click it after clicking image is really blurry , grainy and bad it’s like I clicked in some low end device. lol someone please tell me is it hardware issue or software issue? Because I am very afraid I hardly adjust a money for this phone and this happened with me camera working really bad front and back both same situation please apple help me for this issue

Apple does not read here in this user-to-user forum for feedback or suggestions. You can let them know your thoughts here:


Product Feedback - Apple


If you want actual technical support from Apple, start here:


Genius Bar Reservation and Apple Support Options - Apple

Oct 28, 2023 10:01 AM in response to JackThr1ll3r

JackThr1ll3r wrote:

Unfortunately I bought it a month and half ago…at this point yes, if it’s just one day old you could return it

I wasn't responding to you. I was responding to someone who explicitly said they bought it a day ago.


You will need to work through this under the warranty:


Genius Bar Reservation and Apple Support Options - Apple

Nov 7, 2023 1:36 PM in response to bruyere12

bruyere12 wrote:

Same issue, shocked and appalled. Anyone know who we take this to, apart from this forum? Support wants me to reset my phone, going to the Genius bar, but doubt that will help because their protocol is to treat it like a single phone issue, not a global issue that needs a fix. Open to ideas, and happy to go big and high to get help!

Product Feedback - Apple


Nov 10, 2023 3:18 PM in response to snoltens

snoltens wrote:

I’m getting AppleCare to protect my investment.

My 90 day warranty expires on the 22nd.

Apple's warranty on hardware is one year, not 90 days. And, you generally only have 60 days from the date of purchase to add Apple Care. So you may already be out of luck if you haven't already purchased it.


AppleCare Products - iPhone - Apple


What is 90 days is the phone support:


Apple Complimentary Support - Official Apple Support


Also, a phone is not, in the generally understood sense, an investment. It will never appreciate in value.


Nov 24, 2023 3:34 AM in response to alex_ccab

alex_ccab wrote:

Apparently Apple doesn’t read this forum. I’ve been in contact with support who claimed weeks ago they knew about problems. But haven’t heard anything since. And no software update has so far changed anything.


If you look at the terms and conditions you agreed to when you joined this site, it specifically states that.


This forum is for Apple users to help other Apple users solve technical issues.


Apple does not read these forums except to monitor threads for adherence to those same terms and conditions.


If you want Apple to look into something, contact Apple Support directly:


Contact - Official Apple Support


Alternatively, you can leave feedback, which is read by those who decide whether there are issues to address, at the link below:


Feedback - iPhone - Apple


As far as third-party sites, DxOMARK considers the iPhone 15 Pro / 15 Pro Max's cameras the best of any device sold for use in the United States, and they got rave reviews from the creators of the Halide photo app.


That's not to dismiss your concerns, but rather to say I have had no issues with mine and if you are concerned about your particular phone, make an appointment to have it examined:


Genius Bar Reservation and Apple Support Options - Apple



Nov 24, 2023 5:04 AM in response to ziem_as

You can believe whatever you like.


I'm not saying the effect isn't there, I'm saying it's an inevitable consequence of taking a close-up image using a high MP sensor coupled with a relatively small lens with a large aperture.


Similar complaints were lodged against the iPhone 14 Pro/Pro Max, also because of the leap from a 12 MP sensor to a 48 MP sensor.


So yes, it's there.


Can it be fixed? No, it cannot. Not in hardware, not in software.


Since you work with Sony cameras and Zeiss lenses, try the same experiment, you'll see the same blur.


Does that have anything to do with actual photos taken of subjects at a normal distance? Not at all.


Feel free to express your displeasure to Apple if you like:


Feedback - iPhone - Apple


But you can't violate rules of optics.

Nov 24, 2023 6:09 AM in response to ziem_as

You're ignoring the difference in sensor size and resolution, which is why the iPhone 13 Pro could give a "clearer" image with its lower resolution, smaller sensor than a larger, higher resolution sensor can.


In the end, it's not a bug or misfeature, it's a design compromise due to the way optics and sensor sizes work, the byproduct of the higher resolution and larger sensor revealing the limited focusing ability as you get further from the center of a lens that small with that wide an aperture for that focal length.


In contrast, lenses for smaller sensors are better able to focus uniformly due to their size.


As stated, you can complain to Apple if you wish:


Feedback - iPhone - Apple


but if it's a problem for you you'll need to go back to an iPhone 13 - and avoid all other high resolution, large sensor phones as well such as the iPhone 14 Pro / Pro Max, Google Pixel 6, 7 and 8 and the Samsung Galaxy S22 and S23.


If taking photos of text is your thing, the fun workaround for the iPhones as well as the Android devices is to take a few steps back and take the photo with the telephoto lens instead, which will give you the greater edge to edge sharpness you seek.

Dec 2, 2023 2:35 AM in response to TimToolman2000

The ironic thing about the "you're holding it wrong" explanation was that Steve was correct.


Tests with Android phones showed that when you held them in the same way, their reception was also impacted.


Nevertheless, all I have done is present the modern reality of what photography has become in the smart phone world. I haven't said you're wrong, I haven't said your technique was bad or that your opinion was wrong, I've just stated what the marketplace is demanding and shown that is what Apple is providing. "No processing required" uploads to social media is by far what most people want.


If you don't like it, I in all sincerity hope you write a detailed criticism to Apple at the link below:


Feedback - Camera - Apple


Apple does read what is sent to that address, as opposed to complaints left here, which are only monitored for compliance with the Apple Support Community rules.


You can detail what you want from a camera, but none of that changes the fact that every review I am aware of has complimented the iPhone 15 Pro/Pro Max cameras as being the best ever introduced on a smartphone available in the United States.


You certainly may have frightened people away from purchasing an iPhone 15, but any other phone they purchase will process their photos as much, if not more. Certainly the premium offerings from both Google and Samsung do.


As I stated, for those who don't like the processing, ProRAW and RAW modes are available.


If you don't want to have to use third-party apps to reduce the processing, leave feedback at the URL above; as merely fellow Apple users, complaints left here are neither read by Apple Engineering nor acted upon but those left at the feedback URL above are read.


Whether they are acted upon is up to Apple's corporate priorities.

Dec 11, 2023 9:42 PM in response to Demachristina

You have described how the iPhone 15 and all smart phones take photos - it's also how the Google Pixel and Samsung Galaxy take photos, and is called "computational photography."


How-To Geek: What Is Computational Photography?


It also has absolutely nothing to do with the "High Efficiency" setting.


Using HEIF or HEVC media on Apple devices - Apple Support


Dec 20, 2023 2:22 AM in response to brecloark257

bumbklaatt wrote:

Of course, you don't have to use the automatic function with the yellow frames and then you are responsible for the focus yourself, there is no question about that. But if the frame is displayed, I expect the focus to be perfect.


Which isn't true even for a $5000 mirrorless.


It's showing you the faces it detects, but especially in lower light they can't all be in focus, it's an optical impossibility.


If you want the yellow box to only show you the face in perfect focus, let Apple know:


Feedback - Camera - Apple


iPhone 15 Pro Max Camera Blurry and Out of Focus

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.