Family Sharing (Apple Music)
I have a Family Plan but once invited and trying to use Apple Music, the family member receives a "Cannot Connect" message. I am using the same Apple ID for my device and purchases. Please Help!
iPhone 13 Pro Max, iOS 16
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I have a Family Plan but once invited and trying to use Apple Music, the family member receives a "Cannot Connect" message. I am using the same Apple ID for my device and purchases. Please Help!
iPhone 13 Pro Max, iOS 16
Hey FamilySharingTroubles,
Have you tried this while connected to another network? This type of error usually occurs due to the instability of the network connection. Let's test it out while connected to another network just in case.
Also, check out this article and let us know if it helps: If you can't find your family's shared apps and content
Cheers!
Family Sharing (Apple Music)