Level 1

23 points

Apple Music broken after Sonoma 14.0 update

I've been having a handful of issues with Apple Music on my MacBook Pro 14"

1) Music will randomly stop halfway through the song and after pausing and resuming a handful of times it will continue to play, but when the next song is ready to play, it'll jump back to where it stopped halfway through the song. I noticed this specifically when wearing AirPod Pros.

2) I can't listen to music in my library and click on any other tab or the music will stop playing. For example, I'll play a song from an album and then click the search bar to search another artist and then the song will stop playing and my queue is cleared.

3) Album art does not show up next to the song at the top on the Apple Music currently playing bar.

Hopefully these issues can be fixed in a bug fix update!

MacBook Pro 14″, macOS 14.0

Posted on Oct 3, 2023 9:56 AM

Top-ranking reply

William Howard2

Level 1

23 points

Posted on Mar 16, 2024 1:37 PM

My issue with this was that after I force-quit Apple Music it refused to launch; it would start, wait a few seconds, not allowing me to do anything, then in the "Force Quit Applications" window it would suddenly light up as red, then crash and give me a crash report (which does me absolutely NO good!). I tried restart, safe mode, nothing.

Reading from one help page, I deleted the "plist" preference files and viola!, it came back! And, all my imported CDs AND Music Store purchases were available!

From Finder, go to the "Go" in the menubar and select "Go To Folder" (near the bottom).

Copy this line, and paste it in the window that opens:

~/Library/Preferences

And hit return

In the window that opens, I selected these two files and put them in the trash:

com.apple.Music.eq.plist

com.apple.Music.plist

Restarted, launched Music, and it worked! My view settings had reset, but otherwise, I'm back using again, and best of all didn't lose anything.

Your mileage may vary, but I hope this helps...

iMac Retina 5k, 27-inch, 2019, 3 GHz 6-Core Intel Core i5, Sonoma 14.4 (23E214)

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32 replies

Oct 31, 2023 7:32 AM in response to lanezh04

All the CD's I imported into my Music library before the "upgrade" are now jumbled together in one huge random file called "Unknown." However, anything I add after it registers correctly.

All I have to do now is reload 500 CDs.

I suspect this is a feature, not a bug, aimed at forcing users to re-purchase their entire music collection from Apple. Apple....prove me wrong!.......

turingtest2

Level 10

278,263 points

Oct 31, 2023 10:27 AM in response to dirksostman

dirksostman wrote:

All the CD's I imported into my Music library before the "upgrade" are now jumbled together in one huge random file called "Unknown." However, anything I add after it registers correctly.

All I have to do now is reload 500 CDs.

I suspect this is a feature, not a bug, aimed at forcing users to re-purchase their entire music collection from Apple. Apple....prove me wrong!.......

Did you reimport files in .wav format to an otherwise empty library (or one that showed your purchases as cloud items)? This would be expected behaviour, .wav files don't carry a tag and will treated as Unknown Artist/Unknown Album on import. If the files are still in their original folders then the metadata can be extracted from the path. Alternatively if you have a backup of the library database it may be possible to restore that and reapply the metadata it contains. See Empty/corrupt iTunes/Music library after upgrade/crash - Apple Community for some ideas, or post back further details.

tt2

Nov 23, 2023 12:24 PM in response to lanezh04

Same problem...but what I REALLY don't understand is how Apple gets away with this nonsense year after year without consequences. It's ridiculous and unfair to the consumers that made them the richest company in the US besides Amazon. At least Amazon provides a good service.

Don't you guys even test these updates before you unleash them on us??

Dec 26, 2023 6:48 PM in response to lanezh04

For me the main issue is that Apple Music no longer allows me to add songs to playlists using the right click method, now only allowing it via the drag-and-drop method, which is much slower when you have lots of playlists in folders. Hopefully this will be fixed in future updates, just as the removal of time bands within the recently added view was; otherwise, I will have to think about changing music organisation software as this is far too time consuming when adding songs to multiple playlists. Please fix this issue ASAP.

gavsky

Level 1

9 points

Jan 5, 2024 1:27 AM in response to Cheeky Fudge

Lifesaver tip, drag+drop - I never knew or even thought to try that, so thank you very much that, at least I can again add tracks manually. I thought I was going to have to do a complete OS re-install or something, so this has saved me a lot of time & trouble whilst we wait for Apple to sort this f-ing mess out.

Jan 14, 2024 11:48 AM in response to diskutil

I can’t play anything after update to 14.2, with a wheel of death spinning on any attempt of playback. And I need to be logged in to make the app useful, since I only use it for Apple Music subscription.

The worst breakage of iTunes on my memory since 2005, and no one seems to bother fixing it :(

Jan 26, 2024 8:40 AM in response to LeleN1

I'm irked with Apple. For people like me who are not computer savvy having problems with iTunes/Apple Music is not easy to understand. I cannot even get the application to open up. Songs (not all) moved over to my iPhone when I was syncing them and then my library on my MacBook (Sonoma 14) crashed. I click on the program on my MacBook and it appears with no songs and then crashes. I've sent the error reports to Apple, tried everything to fix it with help from my friend, and finally jumped through every freaking hoop to get an appointment with the Genius Bar to get it fixed. I'm not happy with Apple. Really, I'm not happy in the least.

BGIV

Level 1

4 points

Feb 15, 2024 5:53 AM in response to lanezh04

Additionally, it removed my playlists from my iPhone, and I cannot log in to the account screen on my desktop Mac. It asks for my username and password, and then I get a blank dialog screen in the middle of the page with only a "done" button at the bottom right. I called Apple, and they had no clue...

Feb 25, 2024 7:30 PM in response to MaconD

Oh my god I can’t believe I could’ve done that, I knew there must be an easier way. I must’ve spent ~24 hours copying my hundreds of playlists haha. Oh well, thanks for the improvement, hopefully it saves someone else.

Phokus27

Level 1

8 points

May 9, 2024 8:14 PM in response to lanezh04

Since I have upgraded to Sonoma, my Music App freezes all the time I have to Force Quit the App. I cannot access the music information, it plays random songs as it feels, then stops. Can we go back to iTunes or fix this please!

Oct 16, 2023 6:31 PM in response to lanezh04

I am experiencing the same issue with my 2020 Intel MBP.

me_ct

Level 1

8 points

Oct 23, 2023 4:26 AM in response to dhelton

same issue there

me_ct

Level 1

8 points

Nov 3, 2023 1:53 AM in response to me_ct

I used https://music.apple.com/fr/browse since 2 week for nothing so

Jan 26, 2024 8:42 AM in response to CharlotteTasha

I meant 14.2. Oh, and I can't even get it to work in safe mode. It keeps crashing in safe mode!

nycnftm

Level 1

8 points

Feb 15, 2024 9:00 PM in response to mattisme

Trying to import old CDs to play on iPhone in the car everything was going smooth until 14.3.1 on my M1 2020. Now its all a mess and I cannot do anything. :(

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Apple Music broken after Sonoma 14.0 update