Very low sound while calling on iPhone 11 Pro Max

11 PRO MAX It’s effected after updated to 17.0.1

very low volume while calling can’t hear anything ..still don’t know what to do,same issue happened with IPhone 8 also


[Re-Titled by Moderator]

iPhone 11 Pro Max, iOS 17

Posted on Oct 3, 2023 12:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2023 11:54 AM

Hi Shahanad3,


Thank you for participating in the Apple Support Communities. We understand you have some low volume issues on calls after updating to iOS 17.0.1. The latest of iOS is now 17.0.3 and we recommend updating to see if the issue persists after doing so. Here's how if needed: Update your iPhone or iPad.


This article has some relevant steps that may help as well: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker.


"If you can't hear a person's voice clearly, hear crackling, hear static, or have issues with sound quality, learn what to do.


Follow these steps

  1. If your device has a Ring/Silent switch, move the switch forward—toward the device's display—so that orange isn't showing. If you're using an iPad, you can also swipe down from the top-right corner to open Control Center and make sure that Silent Mode is off. 
  2. Open Settings > Focus > Do Not Disturb and make sure that Do Not Disturb is off.


Contact Apple Support

If you checked the sound settings and your device still has sound issues, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

  1. Remove all screen protectors, films, or cases from your device. 
  2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 
  3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
  5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location."


Take care.




77 replies

Dec 19, 2023 2:35 AM in response to LifeCereal

yes this is exactly how my pro max 13 has been since updating to ios17. Word for word. I just updated to 17.1.2 hoping the fix was in the update but I was wrong. It actually made the issue worse!!! . bc my 13 pro max was perfect BEFORE the 17ios was forced updated. I’ve tried everything. Let me know if you find a solution other than buying a new phone. Thanks


[Edited by Moderator]

Dec 19, 2023 3:45 AM in response to jarrett189

You win apple bought a new phone running same software as my mini (updated multiple time and never got better) and the issue is gone....shocking. It'll be interesting to watch apple get in trouble for this update like they did with battery life back in the day. Guess I will enjoy the phone feature until you guys come out with the 16 or 17 and force your customers to update the software which turns into updating the phone all together. This tactic is good for stock not so much for customer loyalty.

Feb 15, 2024 4:36 AM in response to Shahanad3

I have an iPhone 11 and this is happening to me as well. I can only hear people with headphones on. When will apple fix this? Is anyone from apple actually listening to this thread, because nothing is working. Everyone’s speakers can’t possibly have “broken” at the same time… I read that someone discovered the update “physically broke the speaker” - if this is the case, then isn’t apple liable?

Mar 10, 2024 10:10 AM in response to Shahanad3

I had this issue was well. I posted about it a little while back but Apple deleted my comment because I mentioned a super secret software testing programme that’s so much betta that anyone can sign up to it (even though I didn’t disclose any details of it, just mentioned it that I’m using it)… 🙄


Anyway, I will post details of my issue and resolution separately.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Very low sound while calling on iPhone 11 Pro Max

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