The payment method doesn’t work for me. I added everything I needed to put of my credit card to buy iCloud+ but it says “Cannot verify payment information.” Please help me I need to backup before it’s too late and when I’ll loose all info of all this

i have the XR and my phone has been glitching SOOO much and I believe it’s almost the end of the phone. So I’m worried about my backup but I doesn’t let me backup because I need more iCloud storage so I went to pay the iCloud+ but I says that they can’t verify my payment. I know nothin is wrong with my card information and I don’t know what should I do! Please help I need this before it’s too late!! Thanks, hope this was enough info!!

iPhone 8, iOS 13

Posted on Oct 3, 2023 6:58 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2023 2:23 PM

Hello marimarimarimari,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to add a payment method to your Apple ID to get more iCloud storage. To help with this, please make sure you are following these steps:



"How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one
5. Try to complete your purchase.
If you still can't make a purchase
* You might have an unpaid order. Learn how to pay an unpaid order.
* Contact your financial institution. 
* You might need to ask your financial institution to allow international purchases on your debit or credit card.
* If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
* In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
* Still need help? Contact Apple Support."



And that info is from this Apple resource If your payment method is declined in the App Store or iTunes Store - Apple Support If you need further assistance, please contact Apple directly about this:



Apple Support



Cheers!

1 reply
Question marked as Top-ranking reply

Oct 5, 2023 2:23 PM in response to marimarimarimari

Hello marimarimarimari,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to add a payment method to your Apple ID to get more iCloud storage. To help with this, please make sure you are following these steps:



"How to complete your purchase if a payment failed or was declined
1. On your iPhone or iPad, open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping.
4. Add a different payment method and remove the old one
5. Try to complete your purchase.
If you still can't make a purchase
* You might have an unpaid order. Learn how to pay an unpaid order.
* Contact your financial institution. 
* You might need to ask your financial institution to allow international purchases on your debit or credit card.
* If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
* In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
* Still need help? Contact Apple Support."



And that info is from this Apple resource If your payment method is declined in the App Store or iTunes Store - Apple Support If you need further assistance, please contact Apple directly about this:



Apple Support



Cheers!

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The payment method doesn’t work for me. I added everything I needed to put of my credit card to buy iCloud+ but it says “Cannot verify payment information.” Please help me I need to backup before it’s too late and when I’ll loose all info of all this

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