they are still distorted and not working. These are not even 1 yr of use. It's only these last two weeks that all of a sudden they started not working. This seems to be a derogation of the product.

I have cleaned them, charged them, tried repairing them. I have not even had them 1 yr. I typically listen to music, podcasts or stream video but all 3 are having issues with distortion and interruption. I will usually have the earbud near the phone by maybe 1-2 ft. so there shouldn't be any obstacles. I am sometimes using the cellular network sometimes using my home network. But I continue to have the same issue.

iPhone 13, iOS 16

Posted on Oct 4, 2023 7:46 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2023 4:34 PM

Re: they are still distorted and not working : These are not even 1 yr of use.

last two weeks : all 3 are having issues with distortion and interruption


If your AirPods are still under warranty you may want to have them checked out by the experts:

Find the serial number of your AirPods - Apple Support


You can enter the serial number online to see what info. is available there. They may give instructions to follow:

Enter serial number to: Check Your Service and Support Coverage - Apple Support

________________________________________________________________________

Warranty info: Legal - Hardware Warranties - Apple


About Replacement : AirPods Repair & Service - Apple Support

or

_______________ AirPods Express Replacement Service - Apple Support

Else:

If you decide to visit an Apple Store: a Genius Bar reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple

________________________________

More info. / support / contact options:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

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Question marked as Top-ranking reply

Oct 4, 2023 4:34 PM in response to Misslinder

Re: they are still distorted and not working : These are not even 1 yr of use.

last two weeks : all 3 are having issues with distortion and interruption


If your AirPods are still under warranty you may want to have them checked out by the experts:

Find the serial number of your AirPods - Apple Support


You can enter the serial number online to see what info. is available there. They may give instructions to follow:

Enter serial number to: Check Your Service and Support Coverage - Apple Support

________________________________________________________________________

Warranty info: Legal - Hardware Warranties - Apple


About Replacement : AirPods Repair & Service - Apple Support

or

_______________ AirPods Express Replacement Service - Apple Support

Else:

If you decide to visit an Apple Store: a Genius Bar reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple

________________________________

More info. / support / contact options:

Find all the topics, resources, and contact options you need for your AirPods....

AirPods Support - Official Apple Support

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they are still distorted and not working. These are not even 1 yr of use. It's only these last two weeks that all of a sudden they started not working. This seems to be a derogation of the product.

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