Image Capture will not save as PDF

Question

Image Capture will not save as PDF

I am using image Capture to scan documents and it works perfectly well if I select any format (Jpeg etc) other than PDF. It goes through the whole scanning process no matter what format I choose and correctly recognises the document feeder. However if I select PDF as the format whilst it scans no PDF is created. I have tried scanning to different location and at different resolutions and it works for all formats except PDF.

If I open any other document as a word document I can print to email (PDF) or save as a PDF without any issues. It is just image capture that is not working correctly. I need PDF creation to work for multiple page documents.

I have other machines running Sonoma working fine with image capture and the same scanner. It has to be that particular computer. It is an iMac M1.

Posted on Oct 4, 2023 7:58 AM

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Answer 1

brbo

Level 8

38,569 points

Oct 5, 2023 2:27 PM in response to Paul Reading2

Apple support's article for Sonoma from the "Image Capture User Guide":

Scan images or documents using a scanner and your Mac - Apple Support

says:

"Choose a file format for the scan file:

Choose a file format from the Format pop-up menu.

When you choose PDF as the format, you can also choose to scan text using an OCR feature to make it editable or combine several scan items into a single file."

Wondering whether or not you are also choosing this OCR feature when choosing PDF as the format on the iMac M1, and if may work better either one way or the other.

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Answer 2

brbo

Level 8

38,569 points

Nov 2, 2023 7:45 PM in response to Paul Reading2

seems MacOS Sonoma 14.1 is now available and includes bug-fixes.

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Answer 3

brbo

Level 8

38,569 points

Oct 4, 2023 3:52 PM in response to Paul Reading2

If you wish, could send feedback to reach those who work behind-the-scenes at Apple. They will likely not reply, yet, if others have a similar issue, we may see an update that addresses the issue.

Web-form for feedback:

Feedback - iMac - Apple

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Answer 4

brbo

Level 8

38,569 points

Nov 3, 2023 5:10 PM in response to lxion

Thank you for letting us know, Ixion.

Wondering if re-starting your computer (Apple menu > Restart) can help:

(eg: re-establishes connections, deletes temporary files etc., and more)

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Answer 5

tburkes

Level 1

26 points

Nov 2, 2023 3:03 PM in response to Paul Reading2

I'm having problems with Image Capture, too, after updating to Sonoma. Instead of the HP Scan driver, I now get Image Capture. When scanning multiple pages to a PDF, sometimes but not always, the PDF does not get created. It appears to scan all right but the file is not created in the folder selected. I have a MacBook Pro 2018.

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Answer 6

Oct 5, 2023 4:45 AM in response to brbo

I have reported it as you have suggested but this is not going to fix the problem. Given that this has been a recent upgrade to Sonoma what can be wrong? It is only not working in this machine.

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