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Level 1

4 points

Updating a replacement phone

My phone was stolen and I received the replacement. I forgot my Apple id and used my work phone to restore the personal phone and now I have 2 identical phones. My personal information is unavailable to me

iPhone 14 Pro, iOS 16

Posted on Oct 4, 2023 11:50 AM

Top-ranking reply

KiltedTim

Level 10

208,512 points

Posted on Oct 4, 2023 12:09 PM

You will have to regain access to your personal Apple ID, then erase the phone and restore it using the correct account.

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Updating a replacement phone

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