You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Updating a replacement phone

My phone was stolen and I received the replacement. I forgot my Apple id and used my work phone to restore the personal phone and now I have 2 identical phones. My personal information is unavailable to me

iPhone 14 Pro, iOS 16

Posted on Oct 4, 2023 11:50 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2023 12:09 PM

You will have to regain access to your personal Apple ID, then erase the phone and restore it using the correct account.

1 reply

Updating a replacement phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.