Updating a replacement phone

My phone was stolen and I received the replacement. I forgot my Apple id and used my work phone to restore the personal phone and now I have 2 identical phones. My personal information is unavailable to me

iPhone 14 Pro, iOS 16

Posted on Oct 4, 2023 11:50 AM

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Senpai, Recovery Help needed! Hello, my name is Tony but I go by my official name as Todrick. This is my first question. I purchased an iPhone 12 max pro Pacific Blue and I had a pretty unique connection with it. After moving back to my home town city I started to loose that connection with my device. Coming from an advanced understanding of device technologies I loved the device and it served me really well and became a special part of me. So, a couple months after moving back to hotter Texas, I started to depreciate and along with that, my phone got stolen. Unfortunately along with my Apple ID and the ability to softly recover the account or the device and most of the accounts associated with Verizon. Hopefully someone has some kind of insight into what are my available steps too take if I don’t have access to the phone number and password of the iCloud account. I wish to know how i can go about retrieving it or supplying for another one. :( Terrell H. [Personal Information Edited by Moderator]
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1 reply

KiltedTim

Level 10

224,808 points

Oct 4, 2023 12:09 PM in response to Applehelp4U

You will have to regain access to your personal Apple ID, then erase the phone and restore it using the correct account.

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Updating a replacement phone

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