Sonoma freezes / crashes when playbacking videos in Quicktime

After I updated to Sonoma playbacking big video files in Quicktime freezes my M1 Macbook Pro. External screen is available, but laggy and all programs are freezed and not in use. Force Quitting programs in available but doesn't fix the freeze. Only way around is to hard boot.


Plz fix this asap.


PS. Thinking going back to Ventura if Sonoma is too buggy to use.

MacBook Pro (M1, 2020)

Posted on Oct 5, 2023 4:33 AM

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Posted on Jan 23, 2024 2:07 AM

Still having this bug with Sonoma 14.3 on BOTH my macbook pro M1 and macbook air M1.


Screen mirroring to an external monitor seems to be the culprit. If i disable it, or just disconnect the monitor, everything works fine. Issue happens with either the HDMI output of my macbook pro M1 or using a USB-C dongle with displayport.


Apple support suggested formatting my mac, but i read people here who did it without luck. I'm quite suspicious when both macs have the same issue, with very different sessions.


I think it's just a huge bug that went under Apple's radar. I suggest everyone to contact apple support and direct them to this thread.


I have quicktime, VLC, youtube in picture in picture mode and the Playstation remote play app crashing really fast here.

123 replies

May 7, 2024 11:49 AM in response to MacGyverTosh

Hadn't had an issue for a month or so and thought maybe it had been fixed in an update. But nope. Recently had the same kind of rolling crash while playing a standard MP4 video on a mirrored HDMI monitor. And the crash happened in such a way that none of my open docs triggered auto-recovery or autosave in any other apps. Lost 11 days of work. Definitely my own fault for not doing lots of manual saving, but to be fair, that hadn't been necessary in years.


Apple knows about this issue. They just aren't solving it.

Oct 5, 2023 6:49 AM in response to MacGyverTosh

2023 Oct 05

Yes Apple I have the exact same problem efter installation of Sonoma 14.0 yesterday. Mac Book Pro, 13 inch, M1, 2020


So far happens only when playing video with app Quicktime player.

I have checked following recomendations...

Quicktime player 10.5 latest uppdate

Ran a virus & malware program


What happens total freeze in Mac. I can still hear the sound of the video in QT.

Only hard restart helps.


Anyone have any suggestions?

Apple if this is an Apple problem when can we expect an uppdate of Sonoma???


I usually wait ca 6 months efter release of a new system program really wish I'd waited this time!!

Skogskant


Oct 15, 2023 2:53 PM in response to MacGyverTosh

Yes...Sonoma is freezing videos...I notice this with VLC Player in full screen and 10bit videos (MKV). I tried to go back to previous OS but in doing so I noted that Apple has a f**k up in the process...first, I cannot create a boot up flash drive because the Terminal command won't work...then if I try to go restore from a Time Machine backup, I cannot do that either because when using the garbage Migration Tool...it refuses to do any such restoration...I even had to try via the bootup option method...**** didn't work despite the fact that the bootup options method claims one can restore to previous OS from Time Machine...I have no choice but to hope that Apple finally get this update going...and even then it's no guarantee. I'm now stuck with not being able to play 10bit MKVs on a Macbook Air M1...mind you, I even have a memory manager running in the background which will flush the unused memory...that is no help. I did note that it appears that the live wallpaper thing gets in the way.

Dec 3, 2023 5:28 AM in response to mma165

I can confirm that the bug occurs even with running within a new account. I filed feedback with Apple (Product Feedback - Apple) under Keynote, macOS, and QuickTime. The Keynote group responded with instructions to install some logging software and then cause the bug to occur, which I have done and sent the log files in to them. This was on Nov 30 2023 and I've not yet heard back.

Nov 3, 2023 1:08 PM in response to stoniques

Upd: My assumption based on my own experience and a reddit thread "Control Center CPU usage and freezes during any video activity" is this:

  1. There was a bug introduced in a Chrome version but later fixed in the version 118.0.5993.117 which was released on October 25th.
  2. Last days Arc Browser which I'm using (and it's based on Chromium) is working just fine, including any playback (Spotify Web, YouTube, Slack Web)
  3. The problem still remains on some Electron apps like Spotify, Slack. Apparently this should be fixed as soon as they update the chromium version they are using.

So, if you are experiencing problems with an Electron app like Slack, Spotify, etc. then make sure that you use either Chrome/Chrome-based browser of version at least 118.0.5993.117 or newer, OR use Safari/Firefox, and use web versions of those apps for now.


However.. The bug I'm describing seems to be a different bug and unrelated to QuickTime.


Sonoma freezes / crashes when playbacking videos in Quicktime

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