Sonoma freezes / crashes when playbacking videos in Quicktime

After I updated to Sonoma playbacking big video files in Quicktime freezes my M1 Macbook Pro. External screen is available, but laggy and all programs are freezed and not in use. Force Quitting programs in available but doesn't fix the freeze. Only way around is to hard boot.


Plz fix this asap.


PS. Thinking going back to Ventura if Sonoma is too buggy to use.

MacBook Pro (M1, 2020)

Posted on Oct 5, 2023 4:33 AM

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Posted on Jan 23, 2024 2:07 AM

Still having this bug with Sonoma 14.3 on BOTH my macbook pro M1 and macbook air M1.


Screen mirroring to an external monitor seems to be the culprit. If i disable it, or just disconnect the monitor, everything works fine. Issue happens with either the HDMI output of my macbook pro M1 or using a USB-C dongle with displayport.


Apple support suggested formatting my mac, but i read people here who did it without luck. I'm quite suspicious when both macs have the same issue, with very different sessions.


I think it's just a huge bug that went under Apple's radar. I suggest everyone to contact apple support and direct them to this thread.


I have quicktime, VLC, youtube in picture in picture mode and the Playstation remote play app crashing really fast here.

129 replies

Oct 15, 2023 4:48 PM in response to geekpencil


Geekpencil

Thanks for the response!


Yes it works fairly well in VLC as long as the arrow is not placed on the bottom of the screen. Weird ja!

Looks like this is a bit of a problem for several people. Perhaps VLC @videolan can quicker come out with a uppdate to solve the problem with Sonoma?

Maybe a tweet to @videolan will help!

On the other hand @Apple cannot stand around doing nothing as Quicktime doesn't work well with Sonoma?

Oct 26, 2023 8:32 AM in response to MacGyverTosh

Hi everybody,

I have EXACTLY the same problem of you all… 😱🧐

Even, I have install macOS 14.1 this morning with a hope of resolve this…


Alas, the answer is no. My MacBook Air M1 just crashed while watching a (small) mp4 video.

The Mac crashed after ~15 seconds of viewing the video...


My Mac is MacBook Air M1 (16Go/2To), Buy on May 2020.

Otherwise, all work good


But… it very a BIG problem for me…

Please Apple Resolve this immediately !!!


Little Note:

I Work with an External Monitor (Dell U2415), connected with the official adaptator video Apple (USB-C digital multi-port AV adapter)

Oct 27, 2023 7:09 AM in response to MacGyverTosh

After a nice talk with an apple support staff, I have found out that the problem appears to be tied to my particular account, possibly related to a third party app.

Therefore, when I playback video on a different account on the Computer, the problem seems to not occur.

They advised me to create a new account and migrate only files, not settings or library.

Sonoma freezes / crashes when playbacking videos in Quicktime

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