I just switched to an iPhone 13 Pro Max and every time I try to set up Face ID it just keeps telling me to move the phone up higher or lower. I do everything it asks and then it says sorry you’ll have to try again later. I’ve updated my phone, I’ve reset it, I’ve cleaned the camera, I’ve taken the screen protector off. I’m not really sure what to do at this point? Please help!
iPhone 13 Pro Max, iOS 17
Thanks for reaching out Sarhal95,
It sounds like you're trying to set up Face ID. We can help.
A great place to start is with these steps to Set up Face ID on iPhone. If you find you're still having trouble, it could indicate a hardware issue, and you can connect with Apple directly using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.
Hope that helps.
Take care.
Face ID won’t set up
