Apple pencil 1st gen not working, but is connected

Hello! I’m currently having issues with my apple pEncil. It was working just fine last week, but now it’s not wanting to work. It’s fully charged, I’ve done everything I’ve seen to do, changed the tip, made sure it was tightened, unpaired and repaired, turned bluetooth off and on again, turned my ipad off and on again, and still nothing.


I’m an artist, and this is very important to me, as I absolutely have drawing with my finger. The ipad I have is the Ipad 6th gen

iPad, iPadOS 17

Posted on Oct 5, 2023 12:16 PM

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Question marked as Top-ranking reply

Posted on Oct 5, 2023 3:21 PM

I understand how crucial your Apple Pencil is for your artistic work. Since you've already tried several troubleshooting steps, and the issue persists, here are a few more things you can try:


1. **Check iPad Compatibility:** Ensure that your 6th generation iPad is indeed compatible with the Apple Pencil. The 6th gen iPad should work with the first-generation Apple Pencil.


2. **Check Bluetooth Settings:** Double-check that Bluetooth is turned on both on your iPad and the Apple Pencil. Sometimes, a simple toggle of Bluetooth may help.


3. **Clean the Connector:** Examine the Lightning connector on your Apple Pencil and the Lightning port on your iPad. Make sure they are clean and free from debris or dirt. Use a soft, lint-free cloth or an electronics cleaning brush to gently clean them.


4. **Reset Network Settings:** In some cases, resetting your network settings on your iPad might help. Go to "Settings" > "General" > "Reset" > "Reset Network Settings." This won't erase your data but will reset Wi-Fi and Bluetooth settings.


5. **Update iPad Software:** Ensure that your iPad has the latest iOS version installed. If not, update your iPad to the latest software as sometimes issues can be resolved through software updates.


6. **Try on Another iPad:** If possible, try using your Apple Pencil on another compatible iPad to see if it works there. This can help determine if the issue is with the Pencil or the iPad.


7. **Apple Support:** If none of these steps resolve the problem, it's advisable to contact Apple Support or visit an Apple Store for further assistance. There may be an underlying hardware issue with either your Apple Pencil or your iPad that needs professional attention.


Given your reliance on the Apple Pencil for your artwork, I recommend reaching out to Apple Support as soon as possible to get this issue resolved efficiently.

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2 replies
Question marked as Top-ranking reply

Oct 5, 2023 3:21 PM in response to Ghostieboi

I understand how crucial your Apple Pencil is for your artistic work. Since you've already tried several troubleshooting steps, and the issue persists, here are a few more things you can try:


1. **Check iPad Compatibility:** Ensure that your 6th generation iPad is indeed compatible with the Apple Pencil. The 6th gen iPad should work with the first-generation Apple Pencil.


2. **Check Bluetooth Settings:** Double-check that Bluetooth is turned on both on your iPad and the Apple Pencil. Sometimes, a simple toggle of Bluetooth may help.


3. **Clean the Connector:** Examine the Lightning connector on your Apple Pencil and the Lightning port on your iPad. Make sure they are clean and free from debris or dirt. Use a soft, lint-free cloth or an electronics cleaning brush to gently clean them.


4. **Reset Network Settings:** In some cases, resetting your network settings on your iPad might help. Go to "Settings" > "General" > "Reset" > "Reset Network Settings." This won't erase your data but will reset Wi-Fi and Bluetooth settings.


5. **Update iPad Software:** Ensure that your iPad has the latest iOS version installed. If not, update your iPad to the latest software as sometimes issues can be resolved through software updates.


6. **Try on Another iPad:** If possible, try using your Apple Pencil on another compatible iPad to see if it works there. This can help determine if the issue is with the Pencil or the iPad.


7. **Apple Support:** If none of these steps resolve the problem, it's advisable to contact Apple Support or visit an Apple Store for further assistance. There may be an underlying hardware issue with either your Apple Pencil or your iPad that needs professional attention.


Given your reliance on the Apple Pencil for your artwork, I recommend reaching out to Apple Support as soon as possible to get this issue resolved efficiently.

Oct 5, 2023 3:20 PM in response to Ghostieboi

Given the steps that you've already taken to isolate the problem, you would be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.


Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Pencil:

Genius Bar Reservation and Apple Support Options - Apple



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Apple pencil 1st gen not working, but is connected

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