why has my account been disabled?

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stewie_1999 Author

Level 1

5 points

why has my account been disabled?

I was trying to add my new payment method because I had to get a new card because of a fraud purchase and it is saying my account has been disabled on the app store and iTunes

iPhone 14 Pro, iOS 16

Posted on Oct 5, 2023 2:28 PM

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Answer 1

Best reply

FoxFifth

Level 10

470,079 points

Oct 5, 2023 2:42 PM in response to stewie_1999

It is usually a billing-related issue. If your account has been disabled in the App Store and iTunes, it isn’t something that you can fix yourself. You will need to contact Apple Support. The following Apple article includes a link that you can use to contact Apple Support: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

This is primarily a user-to-user support forum; other Apple users like you.

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Answer 2

Katana-San

Level 9

65,047 points

Oct 5, 2023 2:43 PM in response to stewie_1999

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Contact through link or by going to lower left and click on Support or:

Contact Apple for support and service

~Katana-San~

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why has my account been disabled?

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